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Thread ID: 136842	2014-04-21 00:28:00	New Build Problems - Any help appreciated	boonrider (17200)	Press F1

Post ID	Timestamp	Content	User
1373197	2014-04-21 00:28:00	Hi all, I recently built the following with the help of people here on PC Forum: Motherboard - Asus H87M-E CPU - Intel Core i5 4440 3 . 1Ghz Socket 1150 Box RAM - G . Skill Ripjaws X DDR3 PC12800/1600MHz CL9 2x4GB PSU - FSP Raider 450W SSD - Samsung 840 EVO Series MZ-7TE120 120GB Optical Drive - Lite-On iHAS324 Case - Silverstone Temjin TJ08B-E (Black) I assembled the build, installed Windows 7 and everything seemed fine until this: Scrambled Screen! ( . geekzone . co . nz/imagessubs/blog85ab28ea08ef499f7a9af5778bd74841 . jpg" target="_blank">images . geekzone . co . nz) It happens after a random period of time . Windows 7 is up to date and I have updated the motherboard bios and installed drivers for everything (mostly, the ones of the CD provided with the board were the latest) . I reseated my CPU (didn't seem to be a problem), I rechecked all my PSU connections, reseated my RAM and had no difference . After a relatively short period of time i'd see the same thing - lock up and a jittery screen similar to above . I then played with my sticks of RAM, and not having the RAM in a dual channel configuration seemed to resolve it . However, it didn't, it just significantly increased the time required for the fault to reoccur (for less than an hour to several hours) . There also seems to be occassional resets . So i'm now stuck . I'm not sure if i'm dealing with a hardware or software fault . The whole idea of this build was for it to be stable and reliable! Any ideas on what the root cause may be or how I could look to resolve it would be much appreciated . Thanks for your time!	boonrider (17200)
1373198	2014-04-21 00:34:00	Have you got a second monitor to test? Just in case its the monitor that may be faulting.	ronyville (10611)
1373199	2014-04-21 00:41:00	Hi Ronyville, I initially set it up with a different monitor and I still saw the same issue. I have used a different cable and monitor so I don't believe that is the issue. Thanks for your thoughts	boonrider (17200)
1373200	2014-04-21 00:52:00	Boot into safe mode and let it run for a while? If the problem doesnt occur than its a good possibility that its may be one of the drivers (graphics) causing it. Have you checked to see if there are newer drivers available for the motherboard?	ronyville (10611)
1373201	2014-04-21 01:07:00	You could temporarily install a known to be good graphics card to eliminate a posible onboard graphics problem.	Driftwood (5551)
1373202	2014-04-21 01:49:00	Are you using the onboard graphics? if so you may be onto something with the RAM, try running Memtest and/or using each of the RAM chips individually in each slot for a while to see if you can prove it to one of them or a particular slot. It initially looks like a graphics hardware or driver issue but as the graphics is built into the CPU and uses the system memory RAM is a possibility and a faulty graphics card isn't likely. You need to be methodical and try to eliminate things one by one. Take one RAM chip out, test for a while, if the fault still happens swap it for the other one and try again, if not do the same thing to see if it comes back. If that doesn't solve anything try a different slot with each one. If none of that works it is probably not the RAM so move onto something else although a full memtest test is worth doing http://www.memtest86.com/ (or windows 7 might have a mem test option if you boot from the disk?). The unfortunate side effect of building your own PC is not having parts available to swap around if something goes faulty, I worry about suggesting fixes online because if someone buys new parts based on my suggestions and it's not the problem I have cost them money. If it's all new and under warranty do what you can to prove where the fault is then contact your supplier and see what they can do for you.	dugimodo (138)
1373203	2014-04-21 02:21:00	Hey all, Thanks for your replies. I'm trying my RAM sticks individually. I have already had issue with one, so i've switched it out and i'll see how I go with this other one. I did try the Windows Memory Diagnostics tool - it didn't find any issues. I also believe this fault occurred in safe mode, so I assume it's not a driver issue. I will let you know how I get on.	boonrider (17200)
1373204	2014-04-21 02:28:00	Scrambled Screen! (images.geekzone.co.nz) ! Looks like RAM to me....or GPU. Ram is easier to test....swap the ram you have out and try some other. GPU means motherboard if you using onboard graphics. Because you built it, means you need to trouble shoot first, but if RAM doesn't cure it, RMA the motherboard.	pctek (84)
1373205	2014-04-21 02:55:00	Adding to what PCTek advised, on the Odd occasion it can also be a faulty CPU. While its not common for them to fail, they still do. Had one PC I had sold to a person just under a year ago, exact same symptoms, after going through 3 different motherboards ( RMA'ing) , many makes of RAM, & changed every other component with known good ones - contacted Intel directly, even they agreed -- CPU -- it was replaced by Intel -- problem fixed ;)	wainuitech (129)
1373206	2014-04-21 19:38:00	Adding to what PCTek advised, on the Odd occasion it can also be a faulty CPU. While its not common for them to fail, they still do. It did occur to me....but the one and only CPU failure I ever saw and weird code stuff all over - not patterns. maybe........he can RMA the board and CPU together if need be	pctek (84)
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