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Thread ID: 135256	2013-10-13 05:32:00	When a Parcel does not arrive	coldfront (15814)	PC World Chat

Post ID	Timestamp	Content	User
1355937	2013-10-13 05:32:00	Ordered a camera from the internet. Month later gets an email from the seller asking to confirm we are happy with it. errr no not got it yet! So apparently track and trace reveals it had arrived in the country and yes it was delivered but it was "accidentally" signed for by the courier and guess what we dont have it :) NZ Post saying not thier problem speak to seller, seller saying you got it deliverd speak to NZ Post. Back and forth this has gone so NZposts courier claimed it was deliverd to a supposedly locked mailbox. Ok so I have had enough of this and reported it to the Police who now going to investigate the theft! Next stop get the credit card company to refund although have a feeling I know what they will say.	coldfront (15814)
1355938	2013-10-13 06:19:00	Its the courier company's problem. it was "accidentally" signed for by the courier and guess what we dont have it Unless its specifically had approval by yourself for them to leave it without a receiver signature they cant "just sign for it" saying it was delivered. If you were unavailable to sign for an item when our courier called, or if the items does not require a signature and a safe place could not be found to leave it, then we will then leave a ‘card to call’ at the delivery address. We tried to deliver your item but unfortunately no one was home to sign for it. Having been sent ‘signature required’, we need to get a signature so when you arrange for re-delivery or redirection please make sure someone will be available to sign for it.Point them to their own web site www.courierpost.co.nz They have to leave a card, then you either call them to re arrange delivery or its taken to your local post shop for you to collect. They cannot not self sign. NZposts courier claimed it was deliverd to a supposedly locked mailbox. As long as the mail box was still secure, and it cant fit through the mail slot, how could they have left it inside a secure box ?	wainuitech (129)
1355939	2013-10-13 07:15:00	I advise you to keep on to the courier company, relentlessly. Some may put the inquiry aside for a few weeks until it is too late to investigate. (That driver has left us, It's too late to check the details, So sorry. we lost your original inquiry who were you speaking to? etc.....) We had courier problem a few years ago - one item apparently 'escaped' from the still sealed courier bag. Never found. And the driver wasn't Dynamo from Bradford!	coldot (6847)
1355940	2013-10-13 08:51:00	Definitely the courier companies issue. Some couriers are cheeky and do that to save themselves having to go back, but they're not allowed to and it's basically all on them. Make a claim with them, 100% they either need to track the item down, or AFAIK they have some form of "parcel insurance" and they'll reimburse you the value of it to a certain amount.	Chilling_Silence (9)
1355941	2013-10-13 17:55:00	So apparently track and trace reveals it had arrived in the country and yes it was delivered but it was "accidentally" signed for by the courier and guess what we dont have it :) NZ Post saying not thier problem . You can complete a lost item claim form. They have to action it. That happened to me once with a certain other courier company - she signed it herself and supposedly put it in the letterbox. This was an signature required $800 graphics card.......needless to say, they paid out, the courier driver was fired and I got a new card and an apology.	pctek (84)
1355942	2013-10-13 20:00:00	You have no 'contract' with the courier company. They dont really have to do anything for you, or re-imburse you (in theory) The SENDER has the 'contract', as they paid for the original courier ticket. 1st thing to do is contact the sender & let them now of non-delivery. Did you give the couriers signature authority buy any chance?, meaning you authorize them to drop stuff off without sig ? Ive had all sorts of issues with getting stuff in from overseas & NZPost stuffing things up, not leaving card to call's several times.	1101 (13337)
1355943	2013-10-13 21:20:00	"Carriage of Goods Act" one would have thought !! 30 years since we had dealings with this one, but 1st re-course Courrier Coy. They would /should opt for limited liability. Lurking.	Lurking (218)
1355944	2013-10-14 01:14:00	"Carriage of Goods Act" one would have thought !! 30 years since we had dealings with this one, but 1st re-course Courrier Coy. They would /should opt for limited liability. Lurking. www.consumeraffairs.govt.nz "Note that the Act does not apply to New Zealand Post which has its own rules for postal articles (ie letters). The Act can apply to packages sent by Courier Post." It could be a bit murky as the actual sender is overseas. The contract is between the sender & the courier. Not sure if the recipient could enforce a claim ?? Does the act clarify that ??	1101 (13337)
1355945	2013-10-14 01:42:00	The contract is between the sender & the courier. Not sure if the recipient could enforce a claim ?? With NZPost they accept the form from either. There is a form that will be sent to the seller too, to confirm they sent the item. Couriers (not NZPost) are different, sender completes the form.	pctek (84)
1355946	2013-10-14 04:10:00	Subject to the conditions set out in our Postal Users’ Guide, we limit our liability to you for loss of, or damage to, any item up to a maximum (including GST) of: $250 for any postal item whether for domestic or international delivery (other than a letter posted for 80c or less (including GST) for which we have no liability under the Postal Services Act 1998). Our liability for domestic carriage of a postal item is on the basis of “declared value risk” under the Carriage of Goods Act 1979; $1,500 for any courier item for domestic delivery; and $2,000 for any courier item for international delivery plus reimbursement of postage if the item has been lost. We have no liability to you for delay in the delivery of any item.; See the NZ Postal delivery act is 2013 and I thought the 1979 act covered all carriers' of goods. Lurking.	Lurking (218)
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