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| Thread ID: 135256 | 2013-10-13 05:32:00 | When a Parcel does not arrive | coldfront (15814) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1355957 | 2013-11-03 03:42:00 | Don't worry, NZ post will probably fire them in the next round of job cuts anyway! Nah, after he gets his redundancy he's going straight to Chorus (aka Orchestrated Litany) as a Complaints Dept. Supervisor. ;) |
R2x1 (4628) | ||
| 1355958 | 2013-11-03 23:08:00 | Issue I am getting here is we are the receiving party so apparently the complaints must be made by the sender. So what is holding you back from writing up the complaint then getting it signed by the sender of the goods? It just needs to start: We have been advised by our customer [enter name, address and contact details], who purchased 'w item' for 'x dollars' on 'Y date' and has not received it. He/she has advised us..........tell the sorry tale..........please send your communications and findings direct to our customer. Surely the seller would cooperate by just adding a signature and and company position & name, then dropping it in the mail? My motto is 'never give up' and as mentioned here many moons ago, I had a new car replaced after 12 months (or more, it is some years back now) because of its utterly horrendous fault record. I used to joke that even the glove box was faulty (true, they'd installed the make-up mirror back to front and also the latch was defective). Cheers Billy 8-{) |
Billy T (70) | ||
| 1355959 | 2013-11-04 00:45:00 | So what is holding you back from writing up the complaint then getting it signed by the sender of the goods? Some Chinese/HK based interent sellers really dont give a rats arse once its been sent . Others dont give a rats arse if it hasnt been sent . The perils of online purchasing: dont spend more than you are willing to loose . (Not really helpful I know) |
1101 (13337) | ||
| 1355960 | 2013-11-05 22:01:00 | So what is holding you back from writing up the complaint then getting it signed by the sender of the goods? It just needs to start: We have been advised by our customer [enter name, address and contact details], who purchased 'w item' for 'x dollars' on 'Y date' and has not received it. He/she has advised us..........tell the sorry tale..........please send your communications and findings direct to our customer. Surely the seller would cooperate by just adding a signature and and company position & name, then dropping it in the mail? My motto is 'never give up' and as mentioned here many moons ago, I had a new car replaced after 12 months (or more, it is some years back now) because of its utterly horrendous fault record. I used to joke that even the glove box was faulty (true, they'd installed the make-up mirror back to front and also the latch was defective). Cheers Billy 8-{) Oh if it was that easy eh!! Lets put it this way the dialogue thats been going on between myself and the sender on this is has been epic. Put it this way a language barrier also seems to play a big part of the problem I have getting the seller to follow the procedures NZ Post has highlighted. As far as the sender is concerned the item was delivered because a signature of delivery at this end has been made, the fact NZ posts driver stuffed up leaves me in a difficult situation. Gets better now the Rural Post driver is refusing to deliver any packages no matter what they are signature or not. forcing us to go into town some 50kms trip to pick them up. What perplexes me more is courier post packages get handed to Rural Post to deliver yet we have to pay extra for this service. All because one parcel went missing that we could track. |
coldfront (15814) | ||
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