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| Thread ID: 50584 | 2004-10-25 14:11:00 | Woosh is evil | Will Hunt (3655) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 284577 | 2004-10-25 14:11:00 | Got this in the inbox today: To improve the performance for the vast majority of our customers, we are implementing a speed limiting change for excessive usage of the Woosh network on Woosh Everyday plans. Where previously we have had to charge customers for excessive use, in implementing this change we have taken on board feedback from our customers who have told us that they would rather have the speed of their connection limited for excessive usage rather than be charged excess usage charges. From the 2nd November, 2004 we will be limiting the speed on all customers’ accounts that exceed 15GB of use in a 30 day period. The customer’s connection will be limited to the equivalent of dial-up speed until the end of their 30 day period of excessive use. All customers that have had their speed limited will be contacted and asked to look at their level of usage or continue to have their speed limited. The change in excessive use is going to see significant performance improvement for every Woosh customer on the network. We are zealous about protecting the performance experience of our customers and are happy to work with you to match the best plan to your specific needs. Regards Woosh Customer Services Helpdesk |
Will Hunt (3655) | ||
| 284578 | 2004-10-25 14:12:00 | My letter: I am extremely disappointed by this decision, as it means that i will need to organize changing my internet service . I am only a moderate user, and i only use about 20gb's a month . I have been disappointed by your service, as i have had numerous problems with connections, the high pings make gaming impossible, and surfing the web is akin to using dial up . I find it near impossible to update my website, due to the poor quality of your connection screwing with my uploads . Everything i could do on the internet today, is throttled by Woosh's terrible performance . The only thing you can do is download stuff and now you are putting a limit on that . Well what's the point in even staying with Woosh? I've had Woosh since January 2004, and have not been that impressed by the service . The mobility is rather useless, as i prefer to use my computer & laptop at home . Recently, when traveling around New Zealand with my laptop, i did not bother to take my Woosh modem with me, because it is only available in 4 places . Also see above my comments of your poor connection . The reason i signed up with your service was for several reasons: 1) I didn't want a phone line (with the extra cost), and for 'high speed' service, when compared to other companies including telecom's line charges, it was the most economical . 2) While i was aware of the reasonable use clause, it was indicated to me that this applied to those who completely abused the service up to 40-60gb . 3) This was one of the best options for 'high speed' internet available . Unfortunately your connection rarely meets the advertised speed . I would make a *VERY* strong suggestion that if you are going to enforce a speed cap on your users, then you make national traffic unlimited . about 70% of my usage is National . I get faster downloads and by doing so, i pass the benefit on to you, through reduced cost of national bandwidth, verses Inter nation data charges . Sincerely, Your betrayed (possibly soon to be ex) customer William Stewart |
Will Hunt (3655) | ||
| 284579 | 2004-10-25 18:04:00 | Sounds like Woosh are disappointing. Nicely written letter. Any reply yet? Tell them you'll swap to Wired Country unless they pull their act together. |
barmypom (6048) | ||
| 284580 | 2004-10-26 02:29:00 | No reply yet, i'm rather doubtful as to if i'll even get one. I would love to switch to Wired country, but unfortunatly i'm in Invercargill. My only other option is DSL, and that would cost me at least $40 more per month :( Telecom Must Die |
Will Hunt (3655) | ||
| 284581 | 2004-10-26 02:42:00 | > I am only a moderate user, and i only use about 20gb's a month . How is 20gb a month moderate? Speed and traffic caps are a direct result of people hogging flat rate plans . It's similar to Telecom having to limit texting . The majority of people use such services in moderation, but some abuse the system so everone else has to pay . It needs to be said: 20gb per month is not moderate any more that 1000 texts per month is moderate, Perhaps you should be paying business rates for such high volume? |
POTUS (5276) | ||
| 284582 | 2004-10-26 02:50:00 | > My only other option is DSL, and that would cost me > at least $40 more per month :( Not any more Thanks to UBS = Unbundled Bitstream service ;) which means bye bye Telecom fees :) (Do a search for Press F1 for UBS etc.. for more info.) |
stu120404 (268) | ||
| 284583 | 2004-10-26 02:52:00 | 20gb is definatly only moderate, i know many many people who use far more than that, taking into account that woosh is a 256k plan which means in theory you can download around 80gb a month if you max out the connection 24/7. If Woosh or any other ISPs dont want users downloading 24/7 then they shouldnt have unlimited options. | Pete O'Neil (250) | ||
| 284584 | 2004-10-26 03:16:00 | 20GB is hardly anything these days. Remember that 20GB includes both upload and download traffic. 1GB download a day is already 30GB download traffice, not including upload traffic. I agreed that they shouldn't call it unlimited plan if they weren't prepare people to download. |
SKT174 (1319) | ||
| 284585 | 2004-10-26 03:20:00 | > I am only a moderate user, and i only use about > 20gb's a month . 20gb is not reasonable, I mean common, what the hell are you doing to use up 20g - downloading every linux distro there is? > have been disappointed by your > service, as i have had numerous problems with > connections, the high pings make gaming impossible, Woosh openly admits that its is not a good service for gaming . It's obvious when you think of how the system actually works . Don't use the word 'screwed' either, it decreases the validity of your argument 100% > > 2) While i was aware of the reasonable use clause, it > was indicated to me that this applied to those who > completely abused the service up to 40-60gb . Did someone at Woosh actually say this? By the way you say 'indicated' it implies so . > Sincerely, Your betrayed (possibly soon to be ex) customer Be nice to people and they'll be nice back . You rub their backs up the wrong way and their not going to help . Although I can see you're angry, your argument has some fatal flaws which significantly decrease the impact of the letter . Perhaps you should do the age of trick of letting the letter sit for 24 hours and then reviewing it on a clean mind? If I was a salesperson at Woosh i'd just see an angry customer and not really care as it appears unreasonable . Be nice and they'll be more understanding, being reasonable also helps . The people at Woosh probably like to be treated nicely sometimes too . - David |
DangerousDave (697) | ||
| 284586 | 2004-10-26 03:28:00 | 20gb is nothing compared to unlimited,that is how the account is advertised,promoted and sold, Thats what gets the client signed up and that is what they should provide,i don't need to look up the dictionary to know that there will only be one definition,and it won't be within a country mile of how whoosh are putting it. At the end of the day it doesn't matter if he used 5gb,50gb or 100gb,Unlimited is unlimited.Would it be different if whoosh decided that unlimited actually meant 5gb? What a load of garbage,Whoosh have quite quickly gotten a bad name,and it looks like for good reason. |
metla (154) | ||
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