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Thread ID: 50605 2004-10-26 04:39:00 Xtra's new "FLAT RATE" plans bk T (215) Press F1
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284816 2004-10-26 04:39:00 Xtra has just introduced its new so-called 'FLAT-RATE" Jetstream plans, however,
"Download and upload speeds may be reduced to a maximum of 64kbs once you reach your monthly high-speed allowance"

Technically (or legally), can they really called it 'flat-rate' if there is such a condition? Reducing to a max of 64kbs is strictly speaking, dial-up speed rather than "BROADBAND".

Is this against the New Zealand law?
bk T (215)
284817 2004-10-26 04:44:00 It's flat rate:you pay the same each month. You have a limit on the amount you can use each month at high speed. After that you can ave all you can eat at 64kbps.:D

What's the problem?:D

It's wasn't all that long ago that a 9600 bps modem was a wonderful piece of high speed technology. Much nicer than 2400. ;-)
Graham L (2)
284818 2004-10-26 04:45:00 Flat Rate refers to the $ cost per month, irrespective of the amount of data or time connected.
Its $ per month, no data charge or time connected charge.

Its nothing to do with the speed. Thats covered in the plan description

Sorry, I do not follow your reasoning therefore.
godfather (25)
284819 2004-10-26 04:46:00 Of course it is a flat rate because you are only paying a set amount. That is what they are talking about. There is no mention of the speed being set at a flat rate and they cleary mention that your speed will reduce.

So you can either accept the terms or don't purchase them. Then you have to find another place to get your fix from and you will most likely find the same thing.

How can this be against the law?
Big John (551)
284820 2004-10-26 05:14:00 > Of course it is a flat rate because you are only
> paying a set amount . That is what they are talking
> about . There is no mention of the speed being set at
> a flat rate and they cleary mention that your speed
> will reduce .

I'm not disputing the $ here . My understanding of the term 'flat-rate' is 'eat as much as you can' at a fixed sum of $, speed may vary, but not from one category (broadband speed) to another (dial-up speed) .

Do you consider 64kbps as 'broadband' Internet connection? I'm asking this question is because we are 'buying' their 'broadband' service .

Generally, when we talk about 'broadband' Internet, we mean 'high-speed' Internet connection . Probably other countries (even other so-called "3rd world" countries) will laugh at us if we were to tell them that our 'broadband' Internet is 64kbps!
bk T (215)
284821 2004-10-26 05:25:00 if you are a dairy farmer you can get broadband through XTRA and fonterra much cheaper than the people that arent dairy farmers
/butt in
Prescott (11)
284822 2004-10-26 05:43:00 "Flatrate" It's a bit of marketing speak for which they cover their butt's in the detail . It'll catch a few all the same .

Is it entirely ethical? not in my opinion,
will it get them in to trouble? probably not,
should it? wellll! no not really, it would be nice to think that someone with power and authority would have a quiet word in their ear but, buyer beware, read up before you sign up .

Cheers Murray P
Murray P (44)
284823 2004-10-26 06:51:00 don't know what everyone is complaining about
its simple if you don't want the service no one is forcing you to buy it
i my self am looking forward to the 17th when i go up to the new plan

it wasn't to many hears ago when i was using a 286 and plugging my phone headset into a modem cradle that was going at the outstanding speed of 300 baud and dreaming about saving up 300 dollars to upgrade to a 9600 baud modem
and using it to surf the bbs boards in invercargill where you had an hour online each day
so today i don't think you have anything to complain about
phylip (1886)
284824 2004-10-26 07:24:00 > I'm not disputing the $ here . My understanding of the
> term 'flat-rate' is 'eat as much as you can' at a
> fixed sum of $, speed may vary, but not from one
> category (broadband speed) to another (dial-up
> speed) .

Speed always vary and not just because of connection speed . You going to complain about that as well?

> Do you consider 64kbps as 'broadband' Internet
> connection? I'm asking this question is because we
> are 'buying' their 'broadband' service .

If it was stuck at 64k then no but it is not . It is 2Gb up to 10GB

> Generally, when we talk about 'broadband' Internet,
> we mean 'high-speed' Internet connection . Probably
> other countries (even other so-called "3rd world"
> countries) will laugh at us if we were to tell them
> that our 'broadband' Internet is 64kbps!

Well if you want true broad band then splash out and pay the extra costs for it and you will get the full speed JetStream and it will never be cut back . And dont say other countries are cheaper because we are here and not in other countries . If you want their prices then you will have to go and live their .
Big John (551)
284825 2004-10-26 09:07:00 > > I'm not disputing the $ here. My understanding of
> the
> > term 'flat-rate' is 'eat as much as you can' at a
> > fixed sum of $, speed may vary, but not from one
> > category (broadband speed) to another (dial-up
> > speed).
>
> Speed always vary and not just because of connection
> speed. You going to complain about that as well?

As mentioned above, I'm referring to 'broadband speed' and 'dial-up speed'. They belong to two different categories of Internet services.
>
> > Do you consider 64kbps as 'broadband' Internet
> > connection? I'm asking this question is because we
> > are 'buying' their 'broadband' service.
>
> If it was stuck at 64k then no but it is not. It is
> 2Gb up to 10GB

What about the 'flat-rate' Jetstream Go plan of 1 G and Jetstream Explorer plan of 3 G ? You will be 'stuck' at 64k after exceeding the 1G and 3 G limit. It's pretty easy to reach that 'goal' especially the 'GO' plan.

It's very misleading to use the term 'FLAT-RATE' for the above 2 plans. Don't you think so? It's not too bad for the 10 G plan, however.
bk T (215)
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