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| Thread ID: 50946 | 2004-11-07 00:40:00 | Orcon + service = crapola | Greg S (201) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 288925 | 2004-11-07 16:18:00 | > I would be amazed if you could get through to a real > person at Xtra within 45 minutes,i have at times sat > on the line for over an hour. Well it wasn't Xtra but the Telecom Jetstream guy rang me on a weekend without being asked. He was explaining to me why the difference in their JetStream meter occurs at times in the day. He said he could have sent an e-mail but felt it was better if he explained it in person in case I had any further questions. |
Big John (551) | ||
| 288926 | 2004-11-07 19:48:00 | > He said he could have sent an e-mail but felt it was > better if he explained it in person in case I had any > further questions. I have had also had this in the past. Personally, I'm more than happy with their service, especially when they gave me $100 credit to my account :) I have never had to wait over an hour. Funny enough, my calls usually get through in about ten to fifteen minutes maximum. I was thinking about changing over to Orcon, but it seems to me that the other ISP don't really have any direct benefits to me over Xtra. Plus, I have had to wait aaaaaaaa........ges for my phone to get through to them. Yes! I also hate the 'one minute left' answering machine. THey just do it to make you wait! I think Xtra just let their VIPs through first... B-) |
~~~~~ s y ~~~~~ (2054) | ||
| 288927 | 2004-11-07 20:13:00 | Metla - why can't you use Orcon's toll free number? 0508 4ORCON (467266) I rang them a few times about a forthnight ago sorting out my connection - and was advised how many minutes (one was 21 mins, the other 15 mins), both were spot on as it turns out. Maybe their phone system has messed up if you are getting the one minute timeframe. Orcon phoned me after I had a day with no ADSL - Telecom switched me to UBS early than expected, then disconnected me completely on the day that I was supposed to get UBS, they phoned at home, got the kids, then phoned me at work. Their call was to check I was up and running. I appreciated that. There are bad and good service stories out there. My ping to gaming servers is lower now, Orcon did what they could to sort out my problems. I'm staying with them. J :D |
Jester (13) | ||
| 288928 | 2004-11-07 20:28:00 | When trying to access the 'My Account' area you get this message: "Members Area Offline During the weekend of Friday 5 November to Monday 8 November 2004 we are doing a major upgrade to our customer management interfaces and billing systems . As a result, the page you are trying to request is temporarily offline . Public access to online signup and account management functions will be restored during Tuesday 9 November . We apologise for the inconvenience this may cause, and trust you'll enjoy our new interface when it launches next week . If you have an urgent problem, please contact our helpdesk for assistance; however as the back-end systems are undergoing maintenance not all changes will be able to be made until next week . If you're wanting to set up a Free Personal Website - this will be unavailable (even via the helpdesk) until 10 November . " So, they've warned us that there is a major change happening over the weekend . Non urgent calls will back the system up . Perhaps it's best to wait a couple of days to change your domain, or send them an email? I think it's unfair to judge their service as "crapola" considering the huge changes they're currently undergoing and the fact that Telecom isn't exactly helping the situation with their games . I've been with Orcon for about a year now and haven't had any problems (apart from the ones I caused) in that time . A little bit of patience and empathy would certainly go a long way . |
POTUS (5276) | ||
| 288929 | 2004-11-07 20:42:00 | > Metla - why can't you use Orcon's toll free number? > 0508 4ORCON (467266) > > I rang them a few times about a forthnight ago > sorting out my connection - and was advised how many > minutes (one was 21 mins, the other 15 mins), both > were spot on as it turns out . Maybe their phone > system has messed up if you are getting the one > minute timeframe . > > Orcon phoned me after I had a day with no ADSL - > Telecom switched me to UBS early than expected, then > disconnected me completely on the day that I was > supposed to get UBS, they phoned at home, got the > kids, then phoned me at work . Their call was to > check I was up and running . I appreciated that . > > There are bad and good service stories out there . My > ping to gaming servers is lower now, Orcon did what > they could to sort out my problems . I'm staying with > them . > > J > :D Orcons toll free line just sounds the busy signal, . . . . . I didn't even get to go on hold . . . . Just tried it now and once again got the busy signal . |
metla (154) | ||
| 288930 | 2004-11-07 20:50:00 | > Orcons toll free line just sounds the busy > signal, . . . . . I didn't even get to go on hold . . . . > > Just tried it now and once again got the busy > signal . Ahhh ok . I thought maybe it was due to your business maybe not being able to access 0508 numbers (and was gonna suggest using a cellphone) . I also just tried the number and yep, engaged . Tried three times with no joy, fourth time it rang and I selected the dsl or bitstream assistance line . The message said "we will be with you in approximately 'one' minutes . . . " . Looks like their time wait is overly optimistic . Keep trying . |
Jester (13) | ||
| 288931 | 2004-11-07 21:19:00 | > Keep trying. Been engaged here for a while as well |
~~~~~ s y ~~~~~ (2054) | ||
| 288932 | 2004-11-07 21:27:00 | > Just tried it now and once again got the busy > signal. Just tried it myself - was engaged for about 30 attempts, then I got through without having to wait in a queue. They must be damn busy! |
Greg S (201) | ||
| 288933 | 2004-11-10 21:01:00 | Hi, Telecom have now advised us that your JetStream connection for the username ****** will be transferred to an Orcon BitStream connection on 12 November 2004 . This may be anytime during this day so we suggest testing your connection the following day to be sure the installation is complete . Currently your username will show as either *****@fastadsl . net . nz or ******@jetstart . jet . net . nz . Your new Bistream login name is******@orcon . net . nz . It's only the part after '@' that needs to change, your username or password haven't changed . Please update your DSL router/modem to this new login after the transfer date you have been given to complete the transfer . If you have any questions please email us at support@orcon . net . nz or call on the number below . Best regards, The Orcon Team w00t w00t |
metla (154) | ||
| 288934 | 2004-11-10 21:12:00 | > Hi, > Telecom have now advised us that your JetStream > connection for the username etc > The Orcon Team > w00t w00t Same here. mine's active from next week 17th. Looking forward to see if the service improves my gaming latency. |
Greg S (201) | ||
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