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| Thread ID: 50946 | 2004-11-07 00:40:00 | Orcon + service = crapola | Greg S (201) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 288915 | 2004-11-07 00:40:00 | Is it just me or has Orcon bitten of more than they can chew, and are subsequently pathetically inadequately prepared to handle support requests following their bitstream introduction? Sorry this is just a rant - but trying to get through to their helpdesk is a mission! 30 minutes holding on yesterday, 20 minutes today already to no avail! GRRR I am SO SICK of the "sorry but all our agents are currently busy; we will be with you in aproximately... one... minutes" AAARRRGGGHHH All I want to do is transfer a domain name and their damn online facility is down! :_| |
Greg S (201) | ||
| 288916 | 2004-11-07 01:35:00 | Greg, isn't it the case that Orcon and other ISPs were geared up to handle major changes to their services, had advertised and taken orders, only to be "inconvenienced" by Telecom? If their helpline services are scaled for the "normal" level of customer complaints, changes, and idiocy, they would be overloaded straight away. It must be expensive, and take time, to increase the number of people (and telephone lines?). Especially for a huge surge in calls caused by what they must hope will be a one-off. |
Graham L (2) | ||
| 288917 | 2004-11-07 01:42:00 | Yeah. Unfortunately, as I'm informed, they've chosen this time to "upgrade" their online service and other facilities. I eventually got through to their helpdesk, and it appears that my domain name transfer will go through, though tomorrow will tell. I really like Orcon as an ISP and have no intention of leaving them, but I sure hope things start performing better soon |
Greg S (201) | ||
| 288918 | 2004-11-07 01:48:00 | The bit that hits me is that their free call number has never been available since i signed up,so i have to do a toll call,and then pay to be on hold for close to an hour. Hurts the pocket. |
metla (154) | ||
| 288919 | 2004-11-07 02:29:00 | >then pay to be on hold for close to an hour They can stick that up their jumper Come on over to Telextra, heap plenty good deals, free tollcall help & the funny speaking people are real freindly. |
45South (4769) | ||
| 288920 | 2004-11-07 02:34:00 | > Greg, isn't it the case that Orcon and other ISPs > were geared up to handle major changes to their > services, had advertised and taken orders, only to be > "inconvenienced" by Telecom? If they thought a whole new system was going to business as usual and given the fact of their advertising to rake in heaps of new subscribers then I think they simply under estimated the demand and are now paying for that with dissatisfied customers due to waiting online . |
Big John (551) | ||
| 288921 | 2004-11-07 02:35:00 | funny enough,i would prefer to pay more to keep off telecom,its just a sad state of affis that it all flows that way no matter what one does. | metla (154) | ||
| 288922 | 2004-11-07 03:39:00 | orcon should kinda fix their "wait ONE minute" thing if it actually said like..20min..i would've hang up and try again instead of actually waiting for 20min thinking some guy would answer my call any second that would've been less irritating ..or did maybe they did the wait one minute thing just to keep customers on hold purposely?!?! |
heni72847 (1166) | ||
| 288923 | 2004-11-07 10:55:00 | I remember the early days of Xtra where they were advertising like mad. A 30 min wait was nothing then. | mikebartnz (21) | ||
| 288924 | 2004-11-07 11:00:00 | I would be amazed if you could get through to a real person at Xtra within 45 minutes,i have at times sat on the line for over an hour. | metla (154) | ||
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