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Thread ID: 136939 2014-05-04 07:05:00 Windows8 *yourcolour* screen of death EFFIGY (12530) Press F1
Post ID Timestamp Content User
1374101 2014-05-04 23:58:00 So when does the flashing happen?? When you reboot? Does it just flash or is there a window now and it flashes? Speedy Gonzales (78)
1374102 2014-05-05 00:09:00 See if this helps (www.kapilarya.com)

You have to go into the registry and see if Load is under HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows

This info also appears here (windows7themes.net)

It looks like that unknown hard error can be caused by the hdd itself, or something that's installed, that's conflicting

So it looks like it can happen in Win7 and 8

There maybe file corruption too, which can also cause this prob (www.howtogeek.com) this is in XP
Speedy Gonzales (78)
1374103 2014-05-05 00:12:00 Astoundingly long reboot process. That alone seems wrong on such a new machine. The flashing occurs after I sign in to the user account. First screen is 'Start', then a blue screen then a grey bar appears across the bottom with a white windows icon far at the lower far left corner, then the cycle starts over. EFFIGY (12530)
1374104 2014-05-05 00:19:00 I can't get into safe mode again EFFIGY (12530)
1374105 2014-05-05 00:21:00 Safe mode is supposed to start if you press the power button 2 or 3 times, but it isn't happening. EFFIGY (12530)
1374106 2014-05-05 00:35:00 This maybe the cause a screwed up user profile service (answers.microsoft.com)

This maybe the fix (www.youtube.com)
Speedy Gonzales (78)
1374107 2014-05-05 00:36:00 I'm going out for a couple of hours - right now returning the machine to Dick Smith is looking good. It's still under warranty and we all have better things to do with our time.
I feel for the boy, he's 17 and he worked all Christmas holidays for the money to buy this.
EFFIGY (12530)
1374108 2014-05-05 00:44:00 A warranty wont cover it if its software related. Yes its hard for people esp when they have saved a long time to get a New PC and it plays up.

What DS would more than likely do is run the factory restore back to as it was when first purchased, then if it still plays up "then" they should do something about it -- Which would mean sending it to HP, I doubt DS would replace directly ( they might but don't count on it).

HP's own site suggests a refresh, which is what you should try first. Save any data that's on it because it WILL wipe out everything.
wainuitech (129)
1374109 2014-05-05 02:30:00 Ok .... thanks Wai. I'll try that now. EFFIGY (12530)
1374110 2014-05-05 05:10:00 Fixed, but also wiped. Restoring the personal settings and software will be another day. Refresh was the answer. I will NOT be updating to 8.1 again. EFFIGY (12530)
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