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Thread ID: 51182 2004-11-14 02:43:00 xp pro & fax robinj (2203) Press F1
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291501 2004-11-14 02:43:00 i have xp pro and when i send a fax using the fax program it shuts down the pc after sending and re boots. This appears to have happened since installing (the great)SP2 is the some setting i have forgotten or is this to become the normal thing ,use to work just fine. Any help out there robinj (2203)
291502 2004-11-14 05:02:00 Try this wether it has any thing to do with faxs ??
If you are using Outlook Express and getting disconnected every time you check or send email, then go under TOOLS, and then select OPTIONS. Click on the "Connection" Tab. Make sure "Hang up after sending and receiving" is not checked.
this is a page on faxing in xphere (support.microsoft.com)
hth 		johnboy (217)
291503 2004-11-14 05:46:00 As the poster suggests that it "shuts down the PC" its unlikely to be that setting johnboy ...

Firstly disable the reboot on error and you will get a blue-screen lockup with (hopefully) the cause of the problem.
Control Panel - System - Advanced - Startup and Recovery / Settings - Untick "Automatically restart"

You will need to hold the power switch in for 5 seconds to recover from that blue screen error, after copying down the error message to post back here.

It does sound like a modem driver issue though. 		godfather (25)
291504 2004-11-14 20:24:00 thanks i tried that and received the following::Bad-Pool-Header
Tech Info stop; 0x00000019.,0x00000020,0x84e03250,0x84e036a8,0x0a3 100001..
i have norton system works2005 and that poped up the following.
default block netspy trojan horse..Path C:\windows\system32\fxsclnt.exe
file name microsoft fax console.direction inbound.local,all local network adaptors.local port 1024.protocol TCB.

could it be some norton setting that is causing the problem as my laptop (set up the same)is doing the same thing ?thanks robin 		robinj (2203)
291505 2004-11-14 20:34:00 This is why it brings up the Netspy Trojan alert, when u install XP's fax program.

The info below is from the Symantec site.

When you start the computer, you see a notice from the Alert Tracker that says "Rule Default Block Netspy Trojan Horse Matched" or you see a Security Alert that says the following:

"High Risk, Attempt to connect to local computer using the Netspy Trojan horse blocked.
Program: C:\Windows\Explorer.exe
Protocol: TCP (inbound)
Remote Address: 127.0.0.1 : 1035
Local Address: All local network adapters: 1024"

You computer has Norton Internet Security or Norton Personal Firewall installed.

Solution:
This problem typically occurs on computers that run Windows XP when the program Fax Service is enabled.

The Remote Address of 127.0.0.1 indicates that the attempt to access your computer is being made by a program on your computer, and not by a Trojan Horse program. Blocking this communication prevents the local program from functioning correctly.

To resolve the problem, disable the NIS or NPF rule for the Netspy Trojan Horse.

To disable the Netspy Trojan Horse rule

1. Open NIS or NPF.
2. Click Personal Firewall, and then click Configure.
3. Click the Advanced Tab.
4. Click Trojan Horse Rules.
5. Click the entry "Default Block Netspy Trojan horse."
6. Uncheck the rule.
Note: Unchecking the "Default Block Netspy Trojan horse" rule does not create a security hole. NIS will alert you when a real Trojan tries to access your computer.
7. Click OK, and then OK again. 		Spacemannz (808)
291506 2004-11-15 18:46:00 thanks thats fixed that ,using systemworks 2005 / anti virus/worm protection/Trojan rules/ has the same effect , so far so good.We can only be thankful that NORTON & MICROSOFT dont make cars! robinj (2203)
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