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| Thread ID: 51197 | 2004-11-14 07:24:00 | Laptop screen light | music_man (5482) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 291705 | 2004-11-14 07:24:00 | Hi We have a Compaq Presario 2100 laptop and I was doing some graphic design on it when suddenly the light for the screen went off. I could see the writing and things still but it was dark. We got it going again briefly only for it to happen again. Any ideas please? Thanks. Kind Regards. |
music_man (5482) | ||
| 291706 | 2004-11-14 07:42:00 | Two things possible 1. backlight has given up (ouch$$$$) 2. The connector for the backlight has come loose (it can happen) |
the highlander (245) | ||
| 291707 | 2004-11-14 07:49:00 | Hi Thanks for your reply. If the latter one is the case then how would we go about solving it? How often does the back light go out? This computer was bought just over a year ago. Thanks |
music_man (5482) | ||
| 291708 | 2004-11-14 08:08:00 | I'm no expert on laptop repairs so best to wait for someone more experienced. But I have used numerous laptops over the last several years and I have yet to have a backlight die on me or seen one that has. I don't suppose you got an extended warrantee did you ? Murphy's luck if it happened just outside your warranty period. |
the highlander (245) | ||
| 291709 | 2004-11-14 08:43:00 | It may be the connection as it did come on once again. | music_man (5482) | ||
| 291710 | 2004-11-14 09:21:00 | > Murphy's luck if it happened just outside your > warranty period. No, the warranty still applies, in fact it will apply for a year or two yet regardless of what the manufacturer or supplier says. The Consumer Guarantees Act requires all goods to be of merchantable quality and to give the purchaser a reasonable working life. A backlight life of 12 months, or even 36 months for a laptop (allowing that it has not been subject to abuse) is not good enough and the supplier must put it right at no charge. I am quite frankly amazed that the myth of the 12 month warranty still exists on PF1, god knows we've hammered it hard enough and regularly enough to try and ensure that you all know your rights. Just take it back to the supplier and ask them to fix it. Don't take no for an answer, it doesn't require "approval" from the manufacturer because it is the seller's problem, you don't have to wait six weeks while they ship it to some obscure location to be "checked", you don't have to pay any "fees" for shipping or anything else, the seller must repair at their cost. The only exception is whan the item has given reasonable service for most of its life, and then you might have to make a pro-rata contribution to the costs, but it all depends on whether or not that part of the computer was expected to "wear out". Cheers Billy 8-{) |
Billy T (70) | ||
| 291711 | 2004-11-14 09:26:00 | Hi Does the legal relationship in terms of the consumer guarantees Act still exist if the purchaser is now deceased and the goods are owned by the daughter of the purchaser. In short, if we take it back to Harvey Normans what do we say? Thanks. |
music_man (5482) | ||
| 291712 | 2004-11-14 09:40:00 | >No, the warranty still applies, in fact it will apply for a year or two yet regardless of what the manufacturer or supplier says. The Consumer Guarantees Act requires all goods to be of merchantable quality and to give the purchaser a reasonable working life< I don't dispute what you are saying but in real life IF the item in question fails within warranty then life is so much easier. No pedantic discussions on what constitutes reasonable life with some washing machine salesperson in a chain store just drop it off and fix it. Outside the warrante period life becomes more difficult. You may have the cohjones to assertively press forward your rights but for a large percentage presenting this rationale to the point of sale could be quite daunting and would no doubt attract resistance and pontificating.. |
the highlander (245) | ||
| 291713 | 2004-11-14 09:53:00 | Yes. There is the small claims court or something like that but effectively we're stuffed and we'll have to pay for the repairs unless there is any way we can fix it ourselves! | music_man (5482) | ||
| 291714 | 2004-11-14 20:56:00 | The warranty is on the product, not the purchaser, I have a Toshiba laptop that I bought second-hand and when I checked that it wasn't "hot" Toshiba took the trouble to tell me I had 18 months warranty to run. Unless the warranty clearly stres that it applies only to the original purchaser then i see no reason why you can't try the supplier. It does not take any special skills or strengths, just politeness and asking "what can you do for me." If you get a negative reply, simply say quietly that you have been advised otherwise by Consumer/Ministry of Commerce/ Lawyer/Press F1 (take your pick) and ask the person to check higher up the management chain. I have never had to fight for my rights and have never needed to have an argument, just polite persistence, stating the facts and asking for fair and reasonable treatment is all that I have ever needed. If push comes to shove, Compaq will almost certainly want to protect their good name. Cheers Billy 8-{) |
Billy T (70) | ||
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