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| Thread ID: 51197 | 2004-11-14 07:24:00 | Laptop screen light | music_man (5482) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 291715 | 2004-11-14 21:29:00 | I have seen this problem on Acer laptops before. The problem was fixed by replacing the invertor board which runs along side or below the LCD screen. From memory these invertor boards cost about $200. If you can still see the image on the screen, even if only very very faintly then there is nothing wrong with the LCD screen itself. It's just not getting enough juice to produce a bright image. |
CYaBro (73) | ||
| 291716 | 2004-11-15 00:21:00 | Thanks for all your advice. On the strength of it I took the notebook to Harvey Normans this morning after having spoken with the manager. He agreed to send the computer off to Compaq for them to find out what's wrong and to give a quote. He said he would waive the fees to do this. I said that I thought the matter would be covered under the Consumer Guarantees Act (Secs 6 & 7 I think) as goods have to be fit for their purpose and 'durable'. I also mentioned that the existence or otherwise of a warranty does not diminish my rights under the Act. The technician at the shop thought it coud be the inverter, but said that they probably don't have any inverters for Presario 2100s. If that is indeed the case then he said that whole screen may need to be replaced at a cost of about $1000. If it is the inverter, would it be reasonable to argue that an inverter should endure for longer than 18 months? If sweet reason and compromise doesn't work in this, then I might as well go to the Small Claims Court where I would need to argue that the machine should be durable for at least eighteen months if used in the manner for which it was intended. |
music_man (5482) | ||
| 291717 | 2004-11-15 01:13:00 | > The technician at the shop thought it could be the > inverter, but said that they probably don't have any > inverters for Presario 2100s. If that is indeed the > case then he said that whole screen may need to be > replaced at a cost of about $1000. > > If it is the inverter, would it be reasonable to > argue that an inverter should endure for longer than > 18 months? Sure is reasonable, five years + would be more like it . No way should you have to pay $1000, and they shouldn't even suggest it. Make no commitments, accept no wooden nickels and remember that $1000 is real money. Go higher up in HN's if you have to, or to Compaq if necessary. ] Document everything!!! Going to the Disputes Tribunal is a last resort. Cheers Billy 8-{) |
Billy T (70) | ||
| 291718 | 2005-02-28 08:07:00 | Compaq don't do inverters seperate, they sell complete screen modules. Acer sells inverters seperately. It sounds like just the inverter to me as well. | tekno23 (6403) | ||
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