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Thread ID: 52460	2004-12-19 21:01:00	XP really slow, internet connection disabled	Oggy (5399)	Press F1

Post ID	Timestamp	Content	User
305748	2004-12-19 21:01:00	Hi I was handed my daughter's friend's laptop to look at as it was running "really slowly and can't connect to the internet". Unfortunately it runs XP and I only have Win98SE so my knowlegde there is a bit lacking. It does run reallllllly slow. 3 or 4 minutes to boot ... about a minute for the start menu to pop up and similar when trying to open the control panel options, tabs etc. It wouldn't connect to the internet as it's dialup appears to have been disabled with no ISP info shown in the appropriate screen. When I went to load up a new setting, the only option was for an 'always connected broadband connection' The other two options (modem or dial up broadband?) were greyed out. I did get an error report at one stage that indicated the system had been infected by the Blaster worm although running Norton anti virus came back clear. Any ideas before I send her off to a professional to get the problem fixed.	Oggy (5399)
305749	2004-12-19 21:10:00	Her NAV may not be up to date, but the lack of a connection prevents you from running an on-line scan from Symantec (NAV) or any of the other online scan sources. The computer might also be loaded with spyware, but that will also require going on-line to download Spybot and Adaware. If you can't get it online via dialup (check the settings, it may be set to "never dial a connection" if it has been used on broadband) you may need to take it to a professional to get it sorted. More advice is bound to follow, but in the meantime please post make, model and specs (CPU and RAM especially) for the laptop, it may not be up to running XP and that would definitely slow it down. Cheers Billy 8-{)	Billy T (70)
305750	2004-12-19 21:11:00	Press ctrl ,alt ,delete to bring up task manager and see whats running post the results here. Does it have spybot or adaware installed.? hth	johnboy (217)
305751	2004-12-19 21:15:00	Get rid of Norton, replace with another scanner, Nod32(paid) or AVG(free) Turn off nearly everything on the startup tab > msconfig Scan with Adaware, Spybot and Stinger Turn off Startup and shutdown sounds There are other display tweaks, but see what it runs like after the above has been done.	Rob99 (151)
305752	2004-12-19 21:38:00	i also had a bad encounter with NAV, it really slowed my pc down to a crawl, (p41.8A, 256mb ram) then i deleted it (and with 10-11 months subscription left) and i installed AVG and have never looked back, its waaaayyyy faster now, NAV is just a system slower downer	Prescott (11)
305753	2004-12-19 21:44:00	NAV is just a system slower downer I aggree, every computer that I have converted, they say they now have a vast improvement in performance. ;)	Rob99 (151)
305754	2004-12-19 22:26:00	In my experience, NAV is like a boat anchor. A nicely functional boat anchor, but a boat anchor nonetheless. It was such a system hog on my comp, it had to go. As for finding versions of Adaware and Spybot, theres always the PCWorld cover disks or other various mag disks that include them.	Catweazle (2535)
305755	2004-12-20 00:20:00	Thanks. I'm at work so can't do much at the moment (perhaps I could do some work?) Destroying NAV seems to be a common idea so I'll give that a try. I think it was just a 90 day version so no great loss. I did run Adaware with no dramatic results and thought about loading 'Stinger' but wasn't sure if it would have much effect. Did do the Ctrl Alt Del and there were a heap of programs loaded but I didn't shut them down to see the diff. Checked out the CPU usage and it was nowhere near 100% Ah well, tonight's another night. Cheers	Oggy (5399)
305756	2004-12-20 00:24:00	Just a thought.... Because the internet connection has been disabled, could the slowdown be caused by Norton continually trying to 'phone home' for updates. Nothing appears on screen to indicate it's trying to do so ... but just a thought.	Oggy (5399)
305757	2004-12-20 01:32:00	Thanks. I'm at work so can't do much at the moment (perhaps I could do some work?) Destroying NAV seems to be a common idea so I'll give that a try. I think it was just a 90 day version so no great loss. Well I am going against the advice. I have run NAV for years and it is good at what it does and does not slow the system down. I have it running on an old PII 330Mhz machine and it is perfectly usable under WinXP. Antivirus software is courses for horses. You always have people saying throw this out because that is so much better but in the end it is what you the user is happy with. If you suspect NAV then disable itand see what that difference is. You can disable with uninstalling. If it is the trial version then by all means remove it but if it was paid for I would not go on what people say here. There are many happy NAV users out there otherwise it would not be selling so well. You just don't hear from them because they are happy.	Big John (551)
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