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Thread ID: 53402	2005-01-16 09:54:00	Uninstall problem	paradox (1082)	Press F1

Post ID	Timestamp	Content	User
314835	2005-01-16 09:54:00	Uninstall problem Hi....I recently had a lockup with XP. The only thing that moved was the mouse cursor but it could not activate anything. After several hard restarts with no change I got things going again with Restore, but it has left me with an uninstall problem. This involves the burn software B's Gold Rcorder which refused to recognise any disk or show them in Win Ex. I decided to Uninstall then install it again but in Control Panel /Add-Remove the remove came to a stop with the familiar box headed Shared File Detected and quoted the file c:\windows\system 32\lfflc12n.dll and the optiom to delete it or not. Decided not to and the unistall stalled...tried yes and it stayed stalled. The only thing that worked was quit the uninstall. Now the program is not on the Start All Programs menu, not in Program Files and it seemed a good idea to try a reinstall from the CD. But after a long pause the CD menu gives me Confirm Uninstall./Do you wish to completely remove the selected application and all its components.? And when I say yes it takes me back to the box warning about the above mentioned dll. So I'm caught in a loop. Sorry it needed so many words. Any help on this subject would be great. Cheers Ken :help:	paradox (1082)
314836	2005-01-16 19:33:00	That dll file isnt part of XP as far as I know . Try going to c:/documents and settings/username/application data/program name Delete the folder relating to Recorder Gold, if its here somewhere . (Show all files thru My Computer) . As you wont see Application data folder otherwise . And also c:/program files/common files . Look for the folder relating to Recorder Gold here (might be a folder under the company/people who made it) . If the folder is here, delete it . If you can manage to reinstall Recorder Gold, it SHOULD recreate this folder . And the folder under application data, if it created a folder before . Then try and reinstall Recorder Gold .	Speedy Gonzales (78)
314837	2005-01-17 08:57:00	Thanks for the reply SG..Looked where you suggested but I'm still in the loop. Anyone else with suggestions welcome. Cheers Ken. :confused:	paradox (1082)
314838	2005-01-17 18:36:00	Send an email to the guys who made it . They should know . Or use something else . Like INCD or CD Creator/directcd . What exactly does Gold recorder do? Just let u burn within Windows Explorer / My Computer, or what?? If its just for burning mp3's, doing DVD's get Nero . A lot better . Try this . This was taken from here . bhacorp . com/support/faq_goldwin/01 . html#8" target="_blank">www . bhacorp . com I cannot uninstall B's Recorder GOLD using "Add or Remove Applications" in the Control Panel . How do I uninstall B's Recorder GOLD? Usually, you can uninstall B's Recorder GOLD from "Add or Remove Applications" in the Control Panel . If for some reason you cannot, try the following method . NOTE: This procedure modifies the registry . Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs . Refer to the Description of the Microsoft Windows Registry for more details . B . H . A Corporation and B . H . A Software Corporation assume no responsibility for damage or loss you incur or cause while attempting to implement the suggested fix or modification . 1 . Click [Start] . 2 . Select [Run] . 3 . Type "regedit" in [Open], then click [OK] . 4 . Expand the "HKEY_CURRENT_USER" folder in the left part of the window . 5 . Expand the "SOFTWARE" folder in the left part of the window . 6 . Expand the "B . H . A" folder in the left part of the window . 7 . Delete the "B'sGOLD" folder in the left part of the window . Do not delete any other files/folders . 8 . Expand the "HKEY_LOCAL_MACHINE" folder in the left part of the window . 9 . Expand the "SOFTWARE" folder in the left part of the window . 10 . Expand the "B . H . A" folder in the left part of the window . 11 . Delete the "B's Recorder GOLD" folder in the left part of the window . Do not delete any other files/folders . 12 . Expand the "HKEY_LOCAL_MACHINE" folder in the left part of the window . 13 . Expand the "SOFTWARE" folder in the left part of the window . 14 . Expand the "Microsoft" folder in the left part of the window . 15 . Expand the "Windows" folder in the left part of the window . 16 . Expand the "CurrentVersion" folder in the left part of the window . 17 . Expand the "Uninstall" folder in the left part of the window . 18 . Delete the "BsrecGOLD**deinstKey" and the "{1BA58B1D-0783-4147-8882-F8D3D1EC09FD}" folder in the left part of the window . Do not delete any other files/folders . 19 . Close the Registry Editor and restart Windows . 20 . Delete the "B's Recorder GOLD" folder using the Explorer or My Computer . (This folder is found in the "Program Files" folder by default . 21 . Open the "InstallShield Installation Information" folder also found in the "Program Files" folder . If the "InstallShield Installation Information" folder is not visible, enable "Show all files" under [Control Panel] -> [Folder Options] -> [View] tab, then click [OK] . 22 . Delete the "{1BA58B1D-0783-4147-8882-F8D3D1EC09FD}" folder if it still exists . 23 . Open the "5&230d196c&0&0 . 1 . 0" folder . (This folder name may vary depending on your computer . )	Speedy Gonzales (78)
314839	2005-01-17 19:14:00	I would click yes to the question that you click no to. Then try to install again.	Rob99 (151)
314840	2005-01-17 20:27:00	Easiest way, download RegistryCleaner (www.majorgeeks.com) and on the opening page, tick anything to do with the program. Then click on the remove button. Next, lefthand side, click on uninstall Menu, do the same as previously. Next , click Tools-Registry Cleaner , and on the next screen, untick the Show Ignored Entrys. Then continue.When finished, using the top menu, Select-All , then remove. Restart and install the program.	pheonix (36)
314841	2005-01-18 09:16:00	Thanks for those replies folks...I'll start on those suggestions tonight but they will keep me busy for a while. I'll let you know how it goes. I've been using a roxio program for several years but B's Gold came with my LG burner and I'm not all that keen on it. In the meantime I'm using a freebie.. CDBurnerXP Pro and enjoying it and the available forum. I could never find a forum for B's Gold....and thanks for the link to their faq Speedy. Cheers Ken.	paradox (1082)
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