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Thread ID: 53447	2005-01-18 01:19:00	My broken laptop screen, should replacement cost & should it be under warranty	Chilling_Silence (9)	Press F1

Post ID	Timestamp	Content	User
315267	2005-01-19 04:57:00	Hi ninja. Why are you browsing that website??? Must admit that the same though occurred, having had college aged granddaughters here all summer, all experts on such information.	Scouse (83)
315268	2005-01-19 05:00:00	ninja: Why are you browsing that website??? Someone flicked it round the humour mailing list at work, obviously due to the amusing fact that Britney wants to be a CSI, rather than the rest of the content. No doubt it was blogged somewhere, or farked or /.ed	ninja (1671)
315269	2005-01-25 03:55:00	I just contacted Expert Infotech (The guys I bought it off) and they've left it at Protac. I contact Protac and suggested it may be due to the crack on the other side of the LCD placing additional strain on it?! They are suggesting it happened by a sharp object that would have had a lot of force applied. I fail to see how something could have done that seeing as I was at work all day and it was under lock and key to which I have the only one! Worth going to Small-Claims court over $600? Never done that before...... I'll be getting it back shortly so I'll take photo's and put them online	Chilling_Silence (9)
315270	2005-01-25 04:13:00	Worth going to Small-Claims court over $600? Never done that before......Personally I don't care what the earnings are like -if I know for sure the case can be won. Justice needs to be done. If I were you, I'd rather lose a days wages to give them a punishment than earn a bit extra and leave them alone. Can you claim it under insurance?	~sy~ (95)
315271	2005-01-25 04:16:00	Yes, it is worth going to the SMC with $600 at stake. If you are swearing that you didn't cause the damage then they have no real right to call you a liar. There is a small filing fee at the SMC but you can also add your reasonable costs and expenses to your claim. It is an informal process, and if you stand up and put your story straight and clear, you have an excellent chance of winning, even more so if the agent (Protac) get all huffy and puffy. They may never have heard of this happening before, but there is a first time for everything. Some advice: Retrieve your laptop before letting on that you are taking them to the SMC or the damage might suddenly get worse overnight. When you pick it up, make sure it is not worse than when you left it. If the photos you took were good enough you probably have that proof now. I would also contact the Consumer Affairs for advice, but before doing so, take a look Here (www.consumeraffairs.govt.nz) for some ideas. It might be that your best bet if they refuse to repair it is to ask for yourt money back. Then you can start again with a new machine. All of this depends on you being straight-up with the people you talk to, and I'd take some extra photos illustrating the security it was under when the fault occurred, locks on doors, curtains over windows etc. You can PM for phone number to call me direct if you want to discuss this further. Cheers Billy 8-{)	Billy T (70)
315272	2005-01-25 04:36:00	Wicked! Thanks for the advice Billy :) I'll hope to get it back in the next day or so! Is the filing fee much in relation to the cost of what Im claiming for?	Chilling_Silence (9)
315273	2005-01-25 04:44:00	$30 to lodge a claim. I'd recommend getting an "expert's letter" from a friendly PC store stating the type of damage that can result from the crack. Let me know if you need one - I have a mate who works in a PC store who could write something up. Lo.	Lohsing (219)
315274	2005-01-25 04:49:00	Thanks for the advice guys, very much appreciated, and by the sounds of things it worthwhile going to the Small Claims Court :) It'll be an interesting experience for sure.... How long is it likely to take there? Should I just stop asking questions and phone them Claims Court? ;)	Chilling_Silence (9)
315275	2005-01-25 05:39:00	Thanks for the advice guys, very much appreciated, and by the sounds of things it worthwhile going to the Small Claims Court :) It'll be an interesting experience for sure.... How long is it likely to take there? Should I just stop asking questions and phone them Claims Court? ;) Yes :rolleyes:	Sam I Am (1679)
315276	2005-01-25 07:01:00	How long is it likely to take there? It depends on the area you live in, but you should get a hearing date in 6-8 weeks. I'd definitely phone and ask though as they could have a backlog. They operate out of your local District Court, an establishment I am sure you are not yet acquainted with. The actual hearing itself shouldn't last much more than an hour tops, but prepare thoroughly beforehand and have a clear set of facts, set out in writing for the Referee. You don't have to get into any debate with the defendant, in fact unless you are trying to reach a mutual settlement facilitated by the referee, you don't even need to talk to them at all. Cheers Billy 8-{)	Billy T (70)
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