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| Thread ID: 53849 | 2005-01-28 23:43:00 | Motherboard warranty - New or Refurbished? | PeterE (6851) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 319012 | 2005-01-28 23:43:00 | My Gigabyte GA-8KNXP (Socket 478, P4) Motherboard has died after being only 18-months into a 24-month Warranty period. The computer was assembled to my Spec. by Ascent. I am told the board of my choice has been "unavailable for a long time". Should I accept a 'refurbished' replacement or insist on a 'New' board (from somewhere)? Or perhaps there is a new and updated replacement model available? I need all the features that are supplied with the GA-8KNXP. Peter. |
PeterE (6851) | ||
| 319013 | 2005-01-28 23:48:00 | Get a new one / replacement, if its still under warranty | Speedy Gonzales (78) | ||
| 319014 | 2005-01-29 01:25:00 | "Refurbished" usually means that it is a used product which has been tested (or "works as far as we know" . ;) ) That means it's past the "early failure" period, so is as good as a new one. Your original died after 18 months, which is a bit unusual -- perhaps a powersurge or something else external? -- if it's worked for tht long it should work "for ever". If you particularly want that exact model, go for it. A "new" one might differ in its features --- with features you don't want, without ones you do want. ;) But it's your decision. Ascent want you happy ... but there's nothing they can do about the product changes every 3 months or so. |
Graham L (2) | ||
| 319015 | 2005-01-29 02:04:00 | "Refurbished" can also mean boards that have been sent back to the manufacturer for warranty but have had the problem fixed, maybe soldered on some new capacitors etc. and now they offer them to people for warranty replacements. | E|im (87) | ||
| 319016 | 2005-01-29 02:37:00 | It depends on the terms of their warranty... they may have a clause which specifies that the choice is up to them, in which case you'll have no option but to accept what they offer | Greg (193) | ||
| 319017 | 2005-01-29 03:31:00 | Hi Peter. I would accept the refurbished - reasonable company - and in the 6 months of your warranty left you will know if it is a lemon or not. :cool: | Scouse (83) | ||
| 319018 | 2005-01-29 03:35:00 | A point to ponder . I would want to know how you "refurbish" a motherboard . . . . They are not generally a "user serviceable" (or agent serviceable) item . Perhaps it is a euphamism for "someone elses RMA'd board"? |
godfather (25) | ||
| 319019 | 2005-01-29 03:43:00 | Did you say what they had offered so far?exactly. You may end up with something better,as often happens! |
Cicero (40) | ||
| 319020 | 2005-01-29 03:48:00 | I would want to know how you "refurbish" a motherboard . . . . They are not generally a "user serviceable" (or agent serviceable) item . Perhaps it is a euphamism for "someone elses RMA'd board"? Yes it gets done by the manufacturer themself, so they send it to them . The Americans have to deal with the manufacturer directly these days for RMA requests, in NZ it seems we are a bit more fortunate having Ascent - they just send out a new one . I found this article ( . anandtech . com/mb/showdoc . aspx?i=2080&p=1" target="_blank">www . anandtech . com) pretty interesting . It's about a factory tour of Abit . I would say it's definitely not impossible for them to refurbish the board there . |
E|im (87) | ||
| 319021 | 2005-01-29 04:04:00 | I agree, the manufacturer could actually refurbish, just as long as you were sure it came from there. As an aside, it's quite likely that a manufacturer refurbished board could have had more scrutiny than an original. It would be an entirely manual process. The cost of refurbishing would exceed the new cost though, very easily. Why would they do it? |
godfather (25) | ||
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