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| Thread ID: 53929 | 2005-01-31 08:46:00 | Unable to load TWAIN Server | NorthStarDkBC (7061) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 319735 | 2005-01-31 08:46:00 | I have a Canon MP390 all in one. I have followed the instructions to install the driver. The printer works but the scanner does not work. I got the message 'UNABLE TO LOAD TWAIN SERVER'. I don't know what goes wrong. I have tried so many times to uninstall and reinstall. I still have the same error. Could someone help? Many thanks! | NorthStarDkBC (7061) | ||
| 319736 | 2005-01-31 09:29:00 | I had a Canon scanner once as well, and had similar problems (differerent model, similar problem) . I think the error message means that you may think you have installed the software, but Windows has not installed the drivers . I think it has to do with the sequence in which you do the original install, and if you get it wrong with Canon hardware and software, you are banjaxed . I think what I had to do eventually (this is a couple of years ago) was to download a tool from the Canon site which removes their software so you can start again (I hope I remember this correctly) . Then you need to follow the instructions in the manual . It is either install the software first and then plug in and switch on the scanner, or the other way round; or something . From memory you plug in the scanner without the power switched on on the scanner, then install the software, then switch on the scanner, let Windows detect it, and when you are prompted, ask it to install the software automatically . But make sure you carefully follow the steps laid out in the installation instructions rather than relying on a memory that is more like a colander than a safe . . . Do a search of the Canon site and see what you come up with first . |
John H (8) | ||
| 319737 | 2005-01-31 10:07:00 | For my Canon scanner, you install the software first (twain drivers, user software, help files, etc) before touching the hardware. Most USB devices like printers and scanners are like this, if you don't do it just right they're very capable of throwing a hissy fit. | Murray P (44) | ||
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