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| Thread ID: 54041 | 2005-02-02 20:57:00 | Is this now a standard response for Helpdesks? You must have..... | Chilling_Silence (9) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 320933 | 2005-02-04 08:38:00 | My experience of the xtra helpdesk has taught me never to ring them, as their knowledge of your particular problem always has the same answer. It's never their fault. It's much easier & quicker sometimes, to email them. I think it gets more thought that way & the problem whatever it is, is resolved. More often than phone contact anyway. | Phil B (648) | ||
| 320934 | 2005-02-04 09:01:00 | My experience is never ever ring any help desk unless you cant possibly avoid it. And when you do get through, Make em jump, You pay for that service. But it pays to A. Be greatful for their efforts if they are capable of doing their jobs....and are willing to do their jobs without attogance and sarcasm.(people who powertrip on a helpdesk job need to be tarred and feathered) B.Make sure the fault is not your own if your going to tell them what you think of their service. 3.Make em jump,You pay for that service. 4. be prepared to be told absolute bollucks. I very rarely ring helpdesks, and when i do its usually to attempt to cancel a service for somebody, The worst I have had to do is get motherboard info from HP.....5 phone calls, told absolute fluff each time from someone who probally didnt know how to power down their own comp and when they did send out the 'classified' info it was for the wrong board. Best thing to do is open the case,grab HP supplied mobo,throw it in the bin,,,,Cheaper then trying to talk to em..... |
Metla (12) | ||
| 320935 | 2005-02-04 09:32:00 | Best thing to do is open the case,grab HP supplied mobo,throw it in the bin Agreed. I remember the days when I first started at the Xtra helpdesk (many years ago). I was shocked at the amount of staff who would transfer customers to Pizza Hut because they couldn't take simple instructions. :@@: It became munch more professional when outsourced. What gets my back up is the wait times and having to go through those goddam "Press 1 for new accounts, 2 for status message, .... 99 for the thing you're actually ringing about. :angry |
Antmannz (6583) | ||
| 320936 | 2005-02-04 09:57:00 | www.techtales.com How about a little New Zealand flavour then... http://www.evilgenius.org.nz/ I actually know a *couple* of HD Jockeys who've been hauled up and accused of being the author by bosses who obviously thought they recognised themselves in the stories... :) Koenig |
Koenig (7105) | ||
| 320937 | 2005-02-04 10:26:00 | It became munch more professional when outsourced.I'm pretty sure Xtra don't outsource. | ninja (1671) | ||
| 320938 | 2005-02-04 11:08:00 | Teletech do it dont they? | Chilling_Silence (9) | ||
| 320939 | 2005-02-04 19:10:00 | I'm pretty sure Xtra don't outsource. They do. |
Greg (193) | ||
| 320940 | 2005-02-05 00:27:00 | "Yes, a lot of the things you say to us on the phone are actually illegal. Why do we let you get away with it? Because we have your money to comfort us. Up to a point... " :cool: |
Murray P (44) | ||
| 320941 | 2005-02-05 07:42:00 | Metla, my experience with HP has been very different from yours. I've rung them 3 times with serious probs - the first time a DVD burner died and they were at my place the next day to replace. Second - needed a driver for a scanner that XP wouldn't recognise - CD arrived within 3 days. 3rd - an on-going prob with a printer they have well in hand. I wish every Call Centre I have to use was half as professional. Have you ever tried ringing Genesis? Boy, then you really have trouble! | Shortstop (632) | ||
| 320942 | 2005-02-07 09:32:00 | Teletech is correct. They do tiers 1 (log and flog) and 2 (largely scripted solutions generated from a database - which works reasonably well for most problems). Anything beyond that is passed back to Xtra. |
Antmannz (6583) | ||
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