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Thread ID: 54474 2005-02-13 07:20:00 HELP - PC desktop wont load after norton firewall install ice-cold (7290) Press F1
Post ID Timestamp Content User
324625 2005-02-13 07:20:00 Hello.

I have installed Norton FireWall on antoher Compaq computer (norton firewall came with the computer). It all seemed to install well, and when I restarted the computer, we hit problems.

The computer boots, and loads the desktop image, and then stops. IE. It doesnt load the desktop, just the images behind it.

The PC is a Compaq, Cleleron processer running Win XP Home. We are pretty sure the firewall is the problem as that is all that was changed.

Any help would be nice.

Jason.
ice-cold (7290)
324626 2005-02-13 07:27:00 Hi and Welcome to PressF1 :)

Can you get into Safe Mode? Trying pushing F8 as the machine boots until you see the boot menu. Then see if you can stop the Firewall from loading during start up by going Start > Run and enter in msconfig. Under the startup tab, remove the tick from beside Norton's Firewall. Then reboot the machine normally and see if this makes a difference for starters.

Another option is to use System Restore to roll the system back prior to installing the software. You can do this in Safe Mode as well.
Jen (38)
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