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| Thread ID: 54776 | 2005-02-22 01:30:00 | What are the good PC shops these days? | saikou (7056) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 327318 | 2005-02-22 07:27:00 | You might also want to check PBTech in Penrose Auckland or Hamilton. I have used both places and they both seem to know what they are doing. I normally use the Hamilton shop. I agree, used both of them but mainly Hamilton last 6 years for 90% of what I buy, which is a lot. |
the highlander (245) | ||
| 327319 | 2005-02-22 07:31:00 | Ascent. PBTech also seem reasonable. I wouldn't touch OEM, Dragon or E-One. |
ninja (1671) | ||
| 327320 | 2005-02-22 17:18:00 | Ninja, why would you not use OEM Computers as I have used them in the past and found them very good. I was looking at upgrading my system with them soon and would be interested in your view. | Davoid (6918) | ||
| 327321 | 2005-02-22 21:14:00 | Three times I've ordered through them over the space of a year, three times the same product item, three times the same incorrectly shipped item received. I ordered 256MB PC-133 RAM on each occasion, they sent 128MB but conveniently the stick had no labels on it at all, I only noticed after installing it. Assumed a genuine mistake the first time, but when they did the same thing three times I get the feeling they're hoping it'll go unnoticed and they can stiff those who don't know better. |
ninja (1671) | ||
| 327322 | 2005-02-22 21:33:00 | I must say, I've never been ripped off or mistreated by one of these stores - and I've bought from many of them. For some (the cheapest prices) the service is somewhat lacking, but the package gets their in the end. Except once, when I ordered a case from PCSale and the couriers lost it. After After they found out, they promptly changed couriers and their service is just as good as any now :D |
Growly (6) | ||
| 327323 | 2005-02-22 23:38:00 | I hope this is not too far off topic, but can I air a beef about some of these sites? I assume when they are advertising something that they are able to supply on order. I have recently bought from two sites because they came up as best prices on PriceSpy. Both sites require a bank transfer or cleared cheque before they will process an order, so you do not find out until after you have paid them that they cannot supply, but put you on back order. In one case the ETA for the product (with the supplier, not me) has now gone out to 1 March, and I paid on 17 February. I don't think that is a satisfactory situation, and I will not deal with either site again. Ascent may be a bit more expensive (in one case the product I ordered cost $568, and Ascent was $40 more expensive for the same item), but at least I know where I stand with them before I place an order. Their website tells you whether the item is in stock, if not when it is expected, and also gives you information about price movements. They also allow you to pay by credit card. Am I being unreasonable, or do you have an expectation that these online shops should have the items they are advertising in stock, or tell you otherwise before you transfer your cash to them? |
John H (8) | ||
| 327324 | 2005-02-22 23:45:00 | a really good shop is Dynamic Computer Solutions which is in Palmerston North. Friendly service, competitive prices. As for Jen's reccomendation of Paradigm PC's.......from my experience those guys are a waste of time. They sent me a faulty G-Card, then replaced it with a used fauty G-Card, then it took 4 weeks to get a replacement for that. And i bought an mp3 player from them. Bad mistake again, that had to go back. Not sure if they have changed suppliers, but i wouldnt waste my breath on them. |
Jams (1051) | ||
| 327325 | 2005-02-22 23:52:00 | Am I being unreasonable, or do you have an expectation that these online shops should have the items they are advertising in stock, or tell you otherwise before you transfer your cash to them?I imagine that most online shops would only hold very common items in physical stock. Most receive your order, then place their order from the suppliers. Normally only takes a day or two. When shops say "instock", they mean that product is instock at the suppliers. If you look at Ascents FAQ on stocks (www.ascent.co.nz), you will see what I mean. They should be keeping their inventories updated from the supplier regularly. If a site doesn't give some indication of stock, I always email them first to check. How fast and professionally they reply is also a good indication of their service levels. If a product is delayed to a time which is unsatisfactory to you, you should be offered a refund as an option. Often though, unless you can find someone with stock in the physical shop, it means that all shops might be short if the delay is with the supplier themselves. |
Jen (38) | ||
| 327326 | 2005-02-22 23:54:00 | I have bought several things from Ascent. Fast and reliable. | TonyF (246) | ||
| 327327 | 2005-02-23 00:10:00 | I imagine that most online shops would only hold very common items in physical stock . Most receive your order, then place their order from the suppliers . Normally only takes a day or two . When shops say "instock", they mean that product is instock at the suppliers . If you look at Ascents FAQ on stocks ( . ascent . co . nz/faq . asp#stock" target="_blank">www . ascent . co . nz), you will see what I mean . They should be keeping their inventories updated from the supplier regularly . If a site doesn't give some indication of stock, I always email them first to check . How fast and professionally they reply is also a good indication of their service levels . If a product is delayed to a time which is unsatisfactory to you, you should be offered a refund as an option . Often though, unless you can find someone with stock in the physical shop, it means that all shops might be short if the delay is with the supplier themselves . Thanks Jen . Yes, I understood the situation with Ascent and how they work . I have frequently bought from them over a considerable period of time, and have always found that their inventory is accurate (maybe my good luck of course) . And yes, I assumed that the other sites worked the same way (i . e acting as a broker rather than a conventional retailer that holds stock on hand) . However, I assumed that if they advertised a product, that meant it was available (whether from their supplier or their own stock didn't matter to me), in the absence of a contrary indication such as that provided by Ascent, which I consider to be good business practice . As you suggest, I probably should have emailed the other two sites first to find out if the products were available . However, I didn't, and in future I think I will pay the little bit more for the good service I can rely on from Ascent . |
John H (8) | ||
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