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Thread ID: 137773	2014-08-18 02:28:00	Spark/Telecom email setting changes	Billy T (70)	Press F1

Post ID	Timestamp	Content	User
1381991	2014-08-18 02:28:00	Hi Team I'm having a hell of a job finding details of the changes Telecom requires. The last change they made caused me untold grief, and my business account was out for days. In an attempt to avoid the same debacle, I have searched Spark's website until my eyes glazed over but without success, so I think I am missing some important information I have a bog-standard Xtra account for my personal email, and my business domain-name email is hosted by Orcon. All mail is pre-screened by Mailwasher and I guess that will just use the same incoming for each account to access my mail for screening purposes. Last night I finally found some settings, which might be applicable, or thay may be specific to some other users :( These were as follows: POP3 Email settings with SSL Incoming Mail Server: pop3.xtra.co.nz SSL/Port 995 Outgoing Mail Server: send@xtra.co.nz SSL/Port 465 Outgoing server requires authentication Domain/Officemail settings: Incoming Mail Server: pop3.officemail.co.nz SSL/Port 995 Outgoing Mail: smtp.officemail.co.nz SSL/Port465 Outgoing server requires authentication I was under the impression that I only needed to change the outgoing server name for my Orcon Hosted business account, which apparently is still joined at the hip to Xtra anyway, or so it seemed in something I read late last night, and I long ago changed my personal outgoing email to send@xtra.co.nz I guess that the main issue is the hosted business account, so if anybody has a link to the correct Telecom page I'd be eternally grateful. Cheers Billy 8-{) :confused::confused::confused:	Billy T (70)
1381992	2014-08-18 02:37:00	Ring them	Speedy Gonzales (78)
1381993	2014-08-18 02:40:00	"and my business domain-name email is hosted by Orcon." Not as confused as me trying to guess what you're up to ?? :) Why not send the Orcon email through Orcon's smtp ? Is it hosted exchange with Orcon , or just a standard domain email ? On the Orcon a/c, why are you trying to send via Telecom/xtra ?? Telecom domain/hosted settings will have nothing to do with Orcon . You wont be able to send via telecom hosted unless you have a hosted/domain email a/c with Telecom You can send via your xtra email a/c, but you need to add in the 'orcon' email adress via yahoo webmail (someone will post up instructions on doing that) But why send hosted email via xtra. Possibly the most unreliable choice .	1101 (13337)
1381994	2014-08-18 02:51:00	All the Telecom info is readily available on Telecom's website, and hasn't changed for about 2 years now...I'm not sure why you're having any issues there. Telecom have been having a terrible time with email recently though so possibly if you're having intermittent issues sending or receiving from within your mail client, that may be what it is. As for your 'business' email, if you are having any issues with it (you shouldn't be if the settings you posted are right) then just contact Orcon (Or whoever hosts it). As long as they have their own SMTP server that's not running on port 25 you'll be totally fine. It's hard to tell, but I think you're over complicating it rather a lot.	wratterus (105)
1381995	2014-08-18 03:28:00	"and my business domain-name email is hosted by Orcon." Why not send the Orcon email through Orcon's smtp ? . Exactly. Using port 587 to stop relaying errors.	pctek (84)
1381996	2014-08-18 04:12:00	is this what you want ?? www.spark.co.nz	jontee (11618)
1381997	2014-08-18 05:11:00	I gave up the fight with Telecom and tried ORCON (who host my domain name etc) and their help line was answered on the third ring, just when I was settling in for a long wait . A few minutes later I had everything I needed to know including settings . I'm not overly critical of Telecom, but I hope that Spark will light a fire under some of their labyrinth explanations . :badpc: There were just four simple steps to carry out, but the key information that they had failed to supply was that I needed to switch my domain-name emails to ORCON . Previously they were routed to Xtra, prossibly as a ploy to retain a customer . I was always going to have two separate mail services anyway in case one went up in flames, and I still do have two, but the traffic balance has shifted . Thanks for all the suggestions, they kept me on mission! Cheers Billy 8-{)	Billy T (70)
1381998	2014-08-18 05:49:00	xtra email aint Telecom/Spark . Completely different entities . Just sayin..... Not that it maters now :)	1101 (13337)
1381999	2014-08-18 06:05:00	xtra email aint Telecom/Spark . Completely different entities . Just sayin..... Not that it maters now :) Well I never! I didn't know that! AFAIK they were Telecom when they started out and I wasn't aware that they had flown the coop! They were attempting to answer my queries and I'm pretty sure that Xtra charges show on our phone bill, but then Mrs T looks after all of that. I shall have to find out 'who is up whom, and who hasn't paid' because I have both ORCON and Xtra web addresses and email accounts. Cheers Billy 8-{)	Billy T (70)
1382000	2014-08-18 10:17:00	One other big problem you would have had is using send@xtra.co.nz as you have it above. Might have worked better with send.xtra.co.nz	linw (53)
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