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Thread ID: 137773	2014-08-18 02:28:00	Spark/Telecom email setting changes	Billy T (70)	Press F1

Post ID	Timestamp	Content	User
1382001	2014-08-18 22:09:00	Well I never! I didn't know that! all @xtra . co . nz are actually yahoo aus . have been for years & before that they were hotmail . Telecom gave away(sold?) all the @xtra . co . nz email a/c's Thats why the xtra . co . nz emails are so damn unreliable & insecure . . . . Telecom has zero control over what Yahoo Aus does at their end . . nzherald . co . nz/business/news/article . cfm?c_id=3&objectid=11185297" target="_blank">www . nzherald . co . nz So yahoo will scan all your extra emails , so it can give you ads if you use webmail . You can bet its storing alot of info about you its scimmed from your emails . . abine . com/blog/2013/yahoo-email-privacy-after-new-tos-update/" target="_blank">www . abine . com "Yahoo has automated systems that look at the words you type, the files you attach, the people you contact, your location, and more . "	1101 (13337)
1382002	2014-08-18 22:56:00	I gave up the fight with Telecom and tried ORCON (who host my domain name etc) and their help line was answered on the third ring, just when I was settling in for a long wait . A few minutes later I had everything I needed to know including settings . I'm not overly critical of Telecom, but I hope that Spark will light a fire under some of their labyrinth explanations . :badpc: There were just four simple steps to carry out, but the key information that they had failed to supply was that I needed to switch my domain-name emails to ORCON . Previously they were routed to Xtra, prossibly as a ploy to retain a customer . I was always going to have two separate mail services anyway in case one went up in flames, and I still do have two, but the traffic balance has shifted . Thanks for all the suggestions, they kept me on mission! Cheers Billy 8-{) To be honest, it sounds like none of this is Spark's fault . They are not responsible for advising you or assisting with how to set up a service that another provider (Orcon) is giving you .	inphinity (7274)
1382003	2014-08-19 00:03:00	+1	Alex B (15479)
1382004	2014-08-19 00:09:00	You's have reminded me to open my xtra/yahoo email - which I have not opened for 4 months or so.	kahawai chaser (3545)
1382005	2014-08-20 11:06:00	To be honest, it sounds like none of this is Spark's fault . They are not responsible for advising you or assisting with how to set up a service that another provider (Orcon) is giving you . Well . . . . . . . . . . In my view it really was/is Telecom/Spark's obligation to provide full and accurate 'hand-over' information to their customer, as they are the original providers of this service . They are now changing their system, so they sent out an email advising that some users with non-xtra hosted domain names and its associated email may be unaware that Xtra servers were being used to send these emails, and that configuration changes 'may' be necessary . Spark was one party in a three-party (customer, Orcon & Xtra) cooperative arrangement to provide my business with a particular facility . If they wished to cancel that arrangement, it would not be unreasonable to expect them to explain the basics and refer their client to the other 'partner ISP' (which they had named) to obtain the correct settings . Instead, they only provided their own information, and nothing at all for the known partner that was being dropped, leaving the impression that only a change in Xtra's settings was required . I understood the principles, so I read the instructions contained within that email and that was where I ground to a halt, because there was insufficient information for me to make the necessary changes, and they did not indicate that it would be necessary to contact my '@domain-name' ISP . It would have taken just one short advisory to clarify (generically) what and how, and even less to say: "please contact your Domain ISP' to obtain your new settings" . Cheers Billy 8-{)	Billy T (70)
1382006	2014-08-20 22:31:00	Well . . . . . . . . . . In my view it really was/is Telecom/Spark's obligation to provide full and accurate 'hand-over' information to their customer, as they are the original providers of this service . Cheers Billy 8-{) Not really . . . . . your Orcon email wasnt setup on your PC correctly . That isnt Sparks fault If your domain email was with Orcon, then you should have been sending domain email via Orcon (not sending via Spark) There is no info Spark needed to provide for a handover to Orcon . You organise it all with Orcon (& delete all settings that point to Spark/xtra) FYI . . . . some Orcon buseness users MAY be using the xtra smtp, as Orcon did/does have some blacklisting issues & some emails got blocked But using xtra to send your domain emails is like replacing a Lada with a Yugo . ;)	1101 (13337)
1382007	2014-08-20 22:51:00	Well . . . . . . . . . . In my view it really was/is Telecom/Spark's obligation to provide full and accurate 'hand-over' information to their customer, as they are the original providers of this service . That's kind of akin to saying it is NZTA's fault when your mechanic doesn't repair your car correctly, because after all, you drive on their roads . Orcon are providing the domain-based mail service, it is their responsibility to provide you all relevant settings . Spark are providing your internet connection only in this case . If you happen to choose to still use Spark's service for your outbound mail, well, then you would need to follow Spark's instructions on verifying a third-party email address ( . spark . co . nz/app/answers/detail/a_id/1547" target="_blank">help . spark . co . nz) to relay through their mail servers . But really, if you're paying Orcon for a mail service, use them for the whole service, to simplify any issue resolution . Anyway, it sounds like you've got it resolved, and your service provider came to the party, so all good :thumbs:	inphinity (7274)
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