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| Thread ID: 137738 | 2014-08-14 07:01:00 | Windows Update won't work on Win7 Pro Laptop | straka01 (310) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1381657 | 2014-08-14 07:01:00 | I bought this Laptop on TradeMe: www.trademe.co.nz It was bought to run powerpoint to a projector in a hall. We installed Power Point Reader as it doesn't have Office. Every time we try to connect it to the projector it crashes with the 'blue screen of death'. Yet another Laptop from a friend with Win7 (Office 2010) will operate it without any problem. Now, something that may be causing it is that it won't perform a Windows Update. Comes up with this error repeatedly: error0x80072EFD How do I overcome the update issue? Hasn't been updated since June 2013 going on the Update History.... I've read lots of forums & tried various things but no good. Is this error caused by a 'NON LEGAL' version of Win7 ? I don't know what to try next. Thanks in anticipation. |
straka01 (310) | ||
| 1381658 | 2014-08-14 07:04:00 | I had a laptop that refused to run Windows Update, the issue turned out to be a failing drive - might be worth looking at. | pcuser42 (130) | ||
| 1381659 | 2014-08-14 07:24:00 | Try removing the Intel Storage Controller drivers (if they are installed) and this will make Windows use its default drivers. We've seen this a few times with the Intel drivers causing strange issues with Windows Updates and other stuff in Windows. |
CYaBro (73) | ||
| 1381660 | 2014-08-14 08:41:00 | If you want to check to see if the OS is a legal or pirated version, while its this is not a 100% guarantee its a good way to find out if its a common illegal key. Download a key finder, a couple you can use are: www.sterjosoft.com or www.magicaljellybean.com Run the program, it will show the installed Product key, copy /paste into a google search. If it shows results ( usually torrents and such) its Illegal. Sometimes if its a factory Install, it will say in google results as being such. I've read lots of forums & tried various things but no good. Have you tried the 1st answer from: answers.microsoft.com or windows.microsoft.com |
wainuitech (129) | ||
| 1381661 | 2014-08-14 09:27:00 | I had a laptop that refused to run Windows Update, the issue turned out to be a failing drive - might be worth looking at. +1 for failing drive. Only a month ago I updated before it died completely. The event viewer had dozens of "harddisk bad block" entries. Worth a look. |
Tbird650 (6754) | ||
| 1381662 | 2014-08-14 09:30:00 | OK, I've just tried those two Microsoft links on the Laptop - 404 error - page not found! I've made the homepage the NZHerald & that works fine. I'm going to try the keyfinder & see what that comes back with. BTW - the guy that sold the Laptop to me has suggested reloading windows - as a last resort I'll try this option..... I've run a Scandisk & asked it to repair bad sectors - all went OK - no bad sectors. No Intel Storage Controllers are loaded... |
straka01 (310) | ||
| 1381663 | 2014-08-14 10:30:00 | Have used tweaking.com a couple of times to correct Registry permissions Win 7 Maybe worth a shot www.tweaking.com |
Lawrence (2987) | ||
| 1381664 | 2014-08-14 10:33:00 | OK, good idea. I'll give that a try. Thanks. | straka01 (310) | ||
| 1381665 | 2014-08-14 10:38:00 | If you wanted to check the real condition of the HDD, try Crystal Disk Info Direct link (sourceforge.jp) (It will take a few moments for the download box to open) unzip it, run the program. It will give you a more accurate health of the drive, Scandisk / chkdsk doesn't always read it accurately. OK, I've just tried those two Microsoft links on the Laptop - 404 error - page not found! I Retried the MS links and they work fine. If something is stopping them from opening, you could have malware. Some malware can stop any security sites or program updating sites from opening. ( Including Windows update) If its got malware that can cause the crashing mentioned as well. |
wainuitech (129) | ||
| 1381666 | 2014-08-14 11:26:00 | If it's infected and a one-task machine, personally I'd just reinstall rather than trying to fix it. :) | pcuser42 (130) | ||
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