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Thread ID: 56275 2005-04-01 02:34:00 Toshiba Laptop - Opinions please pctek (84) Press F1
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340127 2005-04-01 02:34:00 Had a call to a Toshiba laptop. Last thing that had happened was Nortons Security Suite gave an error about itself (dont know what) and said it needed to be reinstalled.
She uninstalled it. (Supposedly and sounds like she did it right) but I go there and it was still there and running.
Anyway after she "uninstalled" it the laptop had all kinds of problems, such as certain websites couldn't be accessed, Windows running slow, things not responding etc.
There was no spyware (I checked using every tool I have) as she does do regular checks and she even had a log in a notebook of what was found etc (Hardly anything).
The laptop wasn't especially messy, a few unnecessary things loading on startup is all really.
Anyway it ran like a pig - so slow you'd have thought it was a 286. (Celeron 2.6 and 256mb)
Things hung, things took forever to load. And yes, ceratin websites would give page not found, even after I turned off Nortons.
So uninstalled Nortons - rebooted and it ate itself.
Lost her user login, nothing loaded, in fact even if you booted with safe mode, system restore was gone. Not listed, not accessible, not even safe mode, straight to it. In fact nothing would load. From Start - it said every (system) dir was empty.
Got Explorer to load (took ages) and loaded restore from there. wouldn't.
Anyway decided the hell with it - use the Recovery CD.
Won't boot. Will read ok, just not boot.
Rang Toshiba - they said because she hadn't used the recovery CD in the first 3 months she now has to buy another one cause its out of warranty. She has had the laptop 5 months.
Also a major hassle as she does not have a credit card and that is the only method avialable to buy one.
Rang Able Business Machines and currently waiting to hear if they can get one in and she can pick it up (an pay for it) from them.
God I hate BRAND machines. 		pctek (84)
340128 2005-04-01 02:53:00 OK I can be of absolutly no help, but the bit below I would be interested in hearing more about as we purchased a Toshiba laptop in january.



Got Explorer to load (took ages) and loaded restore from there. wouldn't.
Anyway decided the hell with it - use the Recovery CD.
Won't boot. Will read ok, just not boot.
Rang Toshiba - they said because she hadn't used the recovery CD in the first 3 months she now has to buy another one cause its out of warranty. She has had the laptop 5 months.
Also a major hassle as she does not have a credit card and that is the only method avialable to buy one.


What does using the recovery CD in the first three months have to do with anything? is it something to do with licensing/registration?
we haven't,
so does this mean that if a problem arises with our machine we need to buy another recovery CD
just asking because we will be replacing our trial version of nortons system works that came with the lappie for pc-cillin in a couple of weeks, and I don't want to have to spend lots of extra money

Thanks
Nigel 		Morgenmuffel (187)
340129 2005-04-01 03:06:00 Lets condense this a little.

Laptop died (blame it on Nortons)

Recovery CD no go.

Recovery CD is faulty, Toshiba state that the warrenty cover on the CD is for 3 months, seeing as the fault wasn't discovered in that timeframe then you are instructed to purchase new CD.

Nice.

Raise hell with Toshiba. 		Metla (12)
340130 2005-04-01 03:16:00 a bit rude of toshiba.

they normally have 1 year warranty or more which should cover everything, aftetr the recovery cd is still a "part".

tell the person to take it back and get their money back. that will wake them up ;) 		tweak'e (69)
340131 2005-04-01 04:26:00 What does using the recovery CD in the first three months have to do with anything?

is it something to do with licensing/registration?
we haven't,
so does this mean that if a problem arises with our machine we need to buy another recovery CD
just asking because we will be replacing our trial version of nortons system works that came with the lappie for pc-cillin in a couple of weeks, and I don't want to have to spend lots of extra money

Thanks
Nigel
I think they are saying if it had been used in the 1st 3 months it would have been known it was faulty then. They only guarantee the CD for 3 months.
If a problem arises where you need to use the CD (and this is not always the case) then your CD should be fine. Hers wasn't. Not likely to be a common occurence.
Yeah stuff Nortons. You have to keep paying them money anyway so go with your other choice. 		pctek (84)
340132 2005-04-01 04:31:00 Lets condense this a little.

Laptop died (blame it on Nortons)
.
Maybe. I'll never know now. If it was I'd like to raise hell with Symantec actually, never seen Windows eat itself quite in that way before. Rather intersting really. Well, not for her I guess. Lucky she didn't have anything important on it. 		pctek (84)
340133 2005-04-01 04:33:00 a bit rude of toshiba.

they normally have 1 year warranty or more which should cover everything, aftetr the recovery cd is still a "part".

tell the person to take it back and get their money back. that will wake them up ;)
She bought the laptop from the Warehouse. I did suggest she could try. But really its a software fault so shes unlikely to get anywhere.
But, yeah, I think the stupid CD should be covered, the data on it might be software related but the CD itself is hardware in my opinion.
0 points to Toshiba.
And not to mention the thing about having to use a credit card only. Geez. 		pctek (84)
340134 2005-04-01 04:59:00 Have a look at the Microsoft software "guarantees". The only thing they guarantee is the media. The software is explicitly excluded.;)

I'd say to Toshiba:

"The computer doesn't work. You provided a "Recovery CD" for us to use to try to make the computer go again. The CD doesn't work. YOU MAKE THE BLOODY COMPUTER GO FOR US. That's still under guarantee."

Of course none of this has been any help in discovering what the hell happened.

I wonder whether a memory test might be in order. It shouldn't behave in the way described.;) 		Graham L (2)
340135 2005-04-01 05:35:00 Lets condense this a little .

Laptop died (blame it on Nortons)

Recovery CD no go .

Recovery CD is faulty, Toshiba state that the warrenty cover on the CD is for 3 months, seeing as the fault wasn't discovered in that timeframe then you are instructed to purchase new CD .

Nice .

Raise hell with Toshiba .
Perfect sysnopsis Metla :thumbs:

Cheers

Billy 8-{) 		Billy T (70)
340136 2005-04-01 05:50:00 Have a look at the Microsoft software "guarantees" . The only thing they guarantee is the media . The software is explicitly excluded . ;)

I'd say to Toshiba:

"The computer doesn't work . You provided a "Recovery CD" for us to use to try to make the computer go again . The CD doesn't work . YOU MAKE THE BLOODY COMPUTER GO FOR US . That's still under guarantee . "

Of course none of this has been any help in discovering what the hell happened .

I wonder whether a memory test might be in order . It shouldn't behave in the way described . ;)
yes, I did wonder, but I'll wait and see what happens when she BUYS her new CD . 		pctek (84)
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