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| Thread ID: 56251 | 2005-03-31 12:46:00 | Motorola SB5100 Cable Modem Install Issue | vfr (7118) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 339940 | 2005-03-31 12:46:00 | :badpc: Had to reformat a friends pc, running win98se. However each time I try and reinstall the SB5100 cable modem using the install cd I get the same error. "Launch / This Program has performed an illegal operation yada yada yada" with the resulting stack dump and associated data in the window below. I have tried the install disk on my own machine without issue. I have reformatted a few more times in sheer frustration. I have the modem disconnected (as thats still at his place), the old pc exceeds required specs for the cable modem, it was previously running fine on this system till the reformat.I have hit a block wall. Anyone got any other ideas? | vfr (7118) | ||
| 339941 | 2005-03-31 13:06:00 | Does the modem use a web browser interface to set up or is it an exutable programme that runs the setup? What's the name of the programme causing the illegal operation, it should be at the top left of the error message? If it's a browser setup interface try updating or repairing if IE. |
Murray P (44) | ||
| 339942 | 2005-03-31 17:44:00 | Hi, its an executable setup. "Launch" is the program causing the error. Have tried copying the contents of the install cd rom to the hdd and running it that way with same end result "it fails". | vfr (7118) | ||
| 339943 | 2005-04-01 01:44:00 | I don't think you need to run a setup program for a cable modem unless you are connecting via USB. All you need to do is configure the network adaptor with the ip address for his connection to Paradise. | Davesdad (923) | ||
| 339944 | 2005-04-01 07:52:00 | Cheers for the replies. Yes unfortunately it is running via usb. Guess the easiest way might be to throw a nic in and do the connect that way. Just frustrating that it was working before and now it wont after a simple reformat. B-zar to say the least :badpc: | vfr (7118) | ||
| 339945 | 2005-04-01 09:11:00 | Unless paradise has set the USB MAC your modem agaisnt your account and IP address it won't work. It is normally setup with the ethernet MAC only. I install these Docsis modems for Telstraclear. |
333littledevil (2353) | ||
| 339946 | 2005-04-01 12:01:00 | well the most comman mistake when doing an OS reinstall is to forget to install motherboard drivers which can include the USB drivers. also there is a USB patch for certain pc's that may be required. | tweak'e (69) | ||
| 339947 | 2005-04-03 06:44:00 | Unless paradise has set the USB MAC your modem agaisnt your account and IP address it won't work. It is normally setup with the ethernet MAC only. I install these Docsis modems for Telstraclear. The mac (the "usb mac" is the same as the hfc mac but with a "1" in front in place of a "0"....) is provisioned up straight away when the modem itself is provisioned to the account..... Try searching Motorolas site for FAQ about installing USB drivers on Win98 as there is a detailed reason why and how to fix this prob... |
davidb (5576) | ||
| 339948 | 2005-04-04 12:17:00 | Thanks chap. Think I wasnt thinking outside my square enough on this one. Might have it sussed now I have engaged brain fully after the weekend, will know Tuesday night. Thanks for the input people | vfr (7118) | ||
| 339949 | 2005-04-05 18:16:00 | Sorted now. Managed to get it sorted using the latest USB drivers off the Motorola site for the Surfboard SB5100. Its definately a USB setup and was setup as such originally by Telstraclear, probably due to the age of the machine and the fact it has no nic in it. Its been a whole new learning curve for this ADSL freak thats for sure lol.Thanks for the input chaps. | vfr (7118) | ||
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