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Thread ID: 56483 2005-04-06 07:33:00 e-mail in word heaton (3697) Press F1
Post ID Timestamp Content User
342137 2005-04-06 07:33:00 Sometimes a website offers an e-mail address for one to contact them. When I click on this up comes a small panel saying " opening up e-mail in word." Then up comes the e-mail form in word with the address already there. Problem is that when I type out the e-mail and click on "send" nothing happens and the e-mail does not get sent. Software is windows XP, Microsoft Word and Thunderbird e-mail programme. Any help please. heaton (3697)
342138 2005-04-06 09:13:00 Sometimes a website offers an e-mail address for one to contact them. When I click on this up comes a small panel saying " opening up e-mail in word." Then up comes the e-mail form in word with the address already there. Problem is that when I type out the e-mail and click on "send" nothing happens and the e-mail does not get sent. Software is windows XP, Microsoft Word and Thunderbird e-mail programme. Any help please.
Click SEND TO...EMAIL RECIPIENT
pctek (84)
342139 2005-04-06 21:37:00 Have a look at your settings in Outlook.
In Outlook go to tools/Mail Format/ check to see if there is a tick in the box Use Microsoft word to edit email messages.
then see if that works.
hth
johnboy (217)
342140 2005-04-06 21:52:00 What web browser are you using? Clicking on an email link on a webpage should bring up Thunderbird, not Word.

If you are using Internet Explorer go to Tools > Options > Programs > Email and select Thunderbird.
FoxyMX (5)
342141 2005-04-07 03:56:00 What web browser are you using? Clicking on an email link on a webpage should bring up Thunderbird, not Word .

If you are using Internet Explorer go to Tools > Options > Programs > Email and select Thunderbird .
The web page is XTRA's help page and when you click on the e-mail address they give you it automatically brings up MS Word with this e-mail address already typed . So away I go and type my problem and when done I click on SEND which appears at the top left hand side of the e-mail page in word and then nothing happens .
heaton (3697)
342142 2005-04-07 05:14:00 I am not sure why you cannot send your emails from Word but it has nothing to do with Xtra's webpage. It will do the same on any webpage due to your settings. When I click on the email address my email program (Eudora) opens.

It would be preferable for Thunderbird to open when you click email links on webpages so you need to change your settings, either in your web browser, in Thunderbird or in your default program settings.
FoxyMX (5)
342143 2005-04-07 05:44:00 I am not sure why you cannot send your emails from Word but it has nothing to do with Xtra's webpage. It will do the same on any webpage due to your settings. When I click on the email address my email program (Eudora) opens.

It would be preferable for Thunderbird to open when you click email links on webpages so you need to change your settings, either in your web browser, in Thunderbird or in your default program settings.

Well I have looked in all the settings in Thunderbird and can't find anything relating to WORD. I have looked in the settings in WORD and can't find anything relating to Thunderbird.
So what settings do I have to change ????
heaton (3697)
342144 2005-04-07 05:49:00 What web browser are you using? FoxyMX (5)
342145 2005-04-07 07:57:00 What web browser are you using?

Mozilla Firefox
heaton (3697)
342146 2005-04-07 08:26:00 Mozilla Firefox
Well I could actually have an answer but I don't.

WinXP Pro Office 2003 and Outlook keeps on working for me.
AMD1 (6552)
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