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Thread ID: 56467 2005-04-05 20:38:00 Start button not working Windows98 Siani (7815) Press F1
Post ID Timestamp Content User
341961 2005-04-05 20:38:00 A friend's computer has a problem with the start button.
When she clicks on it she either has nothing happen or an error message about an illegal operation.
This means she is having to hunt down every program she wishes to use through My Computer.

Any suggestions?
Siani (7815)
341962 2005-04-05 21:01:00 This is the error message she gets:

EXPLORER caused a general protection fault
in module <unknown> at 0000:00000963.
Registers:
EAX=01ffffff CS=04cf EIP=00000963 EFLGS=00000206
EBX=0000003f SS=04b7 ESP=00000040 EBP=00000004
ECX=000004b7 DS=7317 ESI=00575700 FS=03cf
EDX=04cf0934 ES=2077 EDI=02000750 GS=0000
Bytes at CS:EIP:
26 89 07 83 c6 02 83 c7 04 66 8b 1e 0f ac d8 01
Stack dump:
00000000 ba0e1287 00000000 00000000 00000000 00000000 00000000 00000000 31304c53 000236c8 00000001 16bf0444 140e17cf 00000020 0000001c 40000000
Siani (7815)
341963 2005-04-05 21:19:00 Is this page any help (support.microsoft.com) or see the last post on this page (sillydog.org) Rob99 (151)
341964 2005-04-05 21:55:00 That second link looks worth a try. She has gone out for a while so have sent her the details to try later.
If that doesn't work, we'll be back. :D
Siani (7815)
341965 2005-04-05 21:56:00 Download the latest ATI driver for the card.
If it still does it, change number of colours to 16bit rather than 32bit.
pctek (84)
341966 2005-04-05 21:58:00 Thanks guys. Siani (7815)
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