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Thread ID: 136399	2014-02-25 10:59:00	Contents Insurance Claim	katharinem (3459)	PC World Chat

Post ID	Timestamp	Content	User
1368711	2014-02-25 10:59:00	We are in the process of claiming through our contents insurance policy for having damaged carpet replaced. No problems at all. However the carpet provider arrived today with samples for us to choose from, and in the course of our conversation mentioned that the insurance company would now be the owners of our damaged carpet and could possibly want it back to sell second-hand. I can't imagine insurance companies gathering up all the goods they have to pay claims on with the prospect of selling them second-hand. Sounds a bit fishy to me. Has anyone else experienced this situation? I am positive no mention of this was made during my three conversations with representatives of the insurance company. As far as we are concerned we paid for the carpet, we have paid many thousands of dollars to this company in fees over thirty plus years in all areas of insurance, why should they want damaged goods back? We had intended using the undamaged carpet to replace a small area in another room and have any other usable pieces made up into rugs. Interested top hear what people think or have experienced. Thanks.	katharinem (3459)
1368712	2014-02-25 11:42:00	You could possibly talk to your insurance company about it, they may let you keep it. We do a lot of insurance assessments and replacements for computers/laptops/tablets etc and 99% of the time we have to give the damaged unit back to the insurance company.	CYaBro (73)
1368713	2014-02-25 14:12:00	Yes the carpet belongs to the insurance company. However they may be happy for you to keep it if you let them know.	Winston001 (3612)
1368714	2014-02-25 18:05:00	The salvage becomes the property of the Insurance Company. They have after all replaced all the carpets with new. If they can sell the salvage it goes part way (be it very small) in recouping some of the cost. You will find something to that effect in the small print of your policy. In days gone by, the older policies only covered the damaged item and that was construed to be a single room, mismatches were very common. If you do want to use some of the old carpet, talk to the Insurance Company or the Assessor if they used one. Most Insurers are more than happy to go a long with you for a small cost, it would cost you much less than going and resourcing carpet elsewhere.	Bryan (147)
1368715	2014-02-25 18:13:00	... the insurance company would now be the owners of our damaged carpet and could possibly want it back to sell second-hand. I can't imagine insurance companies gathering up all the goods they have to pay claims on with the prospect of selling them second-hand. As far as we are concerned we paid for the carpet, we have paid many thousands of dollars to this company in fees over thirty plus years in all areas of insurance, why should they want damaged goods back? . Seriously? Because you have claimed. They pay (minus excess) the cost of the new carpet. Often, depending how long you had it, way more than the original cost. It's like when you write off your car, they take it and sell it for whatever they can get to recoup some costs. Of cause they now own it, in effect they bought it from you by paying you out the value of your replacement. What you paid in premiums is irrelevant, how else do they make money - and they are there to make money, not act as a charity.	pctek (84)
1368716	2014-02-25 19:12:00	yes it is normal practice for them to recoup the money they can............. but if you ask they may sell it to you as others have said :)	beetle (243)
1368717	2014-02-25 21:24:00	The owners of our damaged carpet and could possibly want it back to sell second-hand. I can't imagine insurance companies gathering up all the goods they have to pay claims on with the prospect of selling them second-hand. I am positive no mention of this was made during my three conversations with representatives of the insurance company. As far as we are concerned we paid for the carpet, we have paid many thousands of dollars to this company in fees over thirty plus years in all areas of insurance, why should they want damaged goods back? We had intended using the undamaged carpet to replace a small area in another room and have any other usable pieces made up into rugs. Interested top hear what people think or have experienced. Thanks. The Insurance Company has paid out on your carpet and now it becomes theirs. You have probably seen in newspapers' where damaged motor vehicles are being sold on by Insurance Companies, same thing. They probably have uses for the remnants of your carpet down here in Christchurch, lol. Our insurance premium has gone from full replacement to indemnity values. Lurking. Ps. next year we will have been in our home for 50 years and like yourself would have paid many thousands in premiums, almost $8,000.00 over the last 8 years. And IAG profit has sawed over their current year's figures. lurks.	Lurking (218)
1368718	2014-02-25 21:40:00	We are in the process of claiming through our contents insurance policy for having damaged carpet replaced. No problems at all. However the carpet provider arrived today with samples for us to choose from, and in the course of our conversation mentioned that the insurance company would now be the owners of our damaged carpet and could possibly want it back to sell second-hand. I can't imagine insurance companies gathering up all the goods they have to pay claims on with the prospect of selling them second-hand. Sounds a bit fishy to me. Has anyone else experienced this situation? I am positive no mention of this was made during my three conversations with representatives of the insurance company. As far as we are concerned we paid for the carpet, we have paid many thousands of dollars to this company in fees over thirty plus years in all areas of insurance, why should they want damaged goods back? We had intended using the undamaged carpet to replace a small area in another room and have any other usable pieces made up into rugs. Interested top hear what people think or have experienced. Thanks. I can, It's called debit recovery. It's common practice. They do it with cars all the time. If the asset is not considered a write off then they will send it to the auction houses (trademe, turners auctions) to see what they can get for it.	Webdevguy (17166)
1368719	2014-02-26 00:58:00	We had an ember burn through a rug and the carpet. The carpet was replaced and I think we got the old carpet as tradeoff on the damaged rug which needed to be replaced. We used it to recarpet a bedroom and hid the burn mark in a corner. If your old carpet is not worthy to sell as a complete piece, you may be given it as it may not be worth the effort to sell. Talk to your insurance company...	user (1404)
1368720	2014-02-26 01:14:00	One thing that has not been mentioned. Make sure you are returning it to the insurance company (if they require it) and do not accept any "offer" from the installer to "take care of the old carpet for you"	DeSade (984)
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