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Thread ID: 56766 2005-04-14 16:51:00 Problem With InstallShield RoughDividE (7893) Press F1
Post ID Timestamp Content User
344898 2005-04-14 16:51:00 Hi im playing this game called pristontale and i needed to download this patch and install it but when i try'd i got some error here is the picture i hope anyone can help me because nobody ells can i try'd alot of forums and stuff >.<
img79.echo.cx

img79.echo.cx

Thx in advance
RoughDividE (7893)
344899 2005-04-14 19:48:00 Come on can anyone help me? >.< RoughDividE (7893)
344900 2005-04-14 19:51:00 Come on can anyone help me? >.<
You started this thread at 3.51 am, how would you expect anyone to help you at that time when almost everybody is dozing? Just wait until noon or evening, replies will start streaming in 1 by 1. Cheers :)
Renmoo (66)
344901 2005-04-14 20:36:00 Have a look thru these to see if any one else has your problem.
http://eng.pristontale.com/
pristontale (www.google.com)
hth
johnboy (217)
344902 2005-04-15 07:54:00 I allready looked there but nobody had the same problem and i also try'd an other pristontale website and they dont seem to know it either T_T so i ask here if anyone could help me >.< RoughDividE (7893)
344903 2005-04-15 08:28:00 It's not necessarilly an Instalshield error, it could be MSI (MS WIndows Installer) or poor coding conflicting with something on your system.

Do a search of the MS website for MSI Zap or MSI Cleanup and while your there do a bit of research on Windows Installer (support.microsoft.com) issues and versions.

Installshield/installer issues can be a real sod to diagnose, there's so many factors involved including little quirks in your own system configuration. Anyway, have a look through the Instashield troublshooting guides (consumer.installshield.com). The most common fix is to delete the Installshield engine in C: \Program Files\Common Files\Installshield, it builds again after a reboot, but I'm not sure that's going to help you with this particular issue as I suspect a Windows or program/program installation error.
Murray P (44)
344904 2005-04-15 12:03:00 i really think its installshield because even when i try to deleted other programs that run with installshield i get the error

here 2 more pictures and i get this with everything that runs on installshield i try'd to deleted or remove install shield but then it says i cant remove IDriver.exe
img160.echo.cx


img160.echo.cx
RoughDividE (7893)
344905 2005-04-15 13:02:00 Does this program use DemoShield or Packager for the Web (both Installshield app's, Packager is the red box with the lids that pop open).

I've had experience where these app's leave bits around, especially if they don't execute properly first time around. It can be an absolute sod to track, every system has it's differences. I did some research a while back on the Installshield site and in the developers forum. There are definitely bugs that crop up in Installshield (some un-adressed ones, mine for eg), but there can also be bugs in the packaging of files and implementaion of Installshield by the software developer/vendor/distributor and then bugs in Windows and bugs in the way the bugs developer/vendor/distributor interacts with Windows or, a combo of the former. Makes you wonder how anything gets installed at all, but most errors are handled, yours isn't or not to your advantage anyway.

Do a search for 1924 and that .dll file mentioned in the error details.

Clean everything out, everything (back up first). You will have to be prepared to look at this on multiple fronts; Installshield, software and Windows system files. Get any cleanup tool you can from Instashield and MS. Check Add/Remove Programs for Installer packages that apparently do nothing and software that you didn't know you had or thought had failed to install or unintall and visa versa. Don't delete anything without confirming it's unwanted and unnecessary or faulty. You could end up (re)installing much more than you want to at this time.
Murray P (44)
344906 2005-04-15 21:44:00 Thx alot for trying to help me, i really dont know much about computers so do you mean with clean everything out that i should reinstall whole windows? because this is just a patch but when i try to remove or repair the whole game it self i get the same error, and your saying MS but i dont really know what that is or what you mean with it like i said before i dont know anything about computers >.< anyway thx for your time RoughDividE (7893)
344907 2005-04-16 02:11:00 Thx alot for trying to help me, i really dont know much about computers so do you mean with clean everything out that i should reinstall whole windows?

No, I mean clean out all temporary files, clean the registry, follow the Installshield instructions for refreshing (deleting: C / Common Files/Installshield/6-7-whatever folder is applicable on your system) the use MSI Zap to kill any left over files or processes from a previous failed install/uninstall, which I guess is causing the problem .

Which user did you carry out the original installation, Administrater, User/you name?



because this is just a patch but when i try to remove or repair the whole game it self i get the same error, and your saying MS but i dont really know what that is or what you mean with it like i said before i dont know anything about computers > . < anyway thx for your time

Have a look at this FAQ ( . pcworld . co . nz/faq . php?faq=faq_pressf1_root#faq_new_faq_item_101" target="_blank">pressf1 . pcworld . co . nz) and this one here ( . pcworld . co . nz/faq . php?faq=pressf1_faq_pcbasics#faq_pressf1_faq_1" target="_blank">pressf1 . pcworld . co . nz 5) . In the meantime I'll do a bit of a search . It also may be helpful to submit your error and screen shots to the Installshield Consumer and Priston websites .
Murray P (44)
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