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Thread ID: 57132	2005-04-24 10:44:00	Unable To Install Symantec Products	Mr_Olympia (7727)	Press F1

Post ID	Timestamp	Content	User
348331	2005-04-24 10:44:00	Hi, i have been trying for the past 4 hours to install Norton Internet Security. The installation is always stopped because it can't be installed. Same thing happened when i tried to install NAV 2005 seperate and NAV 2004	Mr_Olympia (7727)
348332	2005-04-24 11:03:00	Congratulations, you have been saved from PC pollution. But if you really have to put it on - what is the error exactly that you get? Did you have a previous version installed? What is your O/S? Need more info....	pctek (84)
348333	2005-04-24 11:05:00	Ok, hmmm . Firstly, what OS are you running . Secondly, Is this the first time Anti-Virus has been installed on the computer? Also: -Try restarting the machine . Sometimes windows creates temporary files that interfere with software installations . -Try disabling or exiting any current software that's running in the background . This includes applications such as MSN Messenger, Web Browsers and General Use Programs . -Make sure that you have completely uninstalled or disabled any existing Anti-Virus software that has already been installed on the computer . -Has the CD you are using been working previously? Is there another machine you can test it in .	Aurealis_ (7897)
348334	2005-04-24 11:11:00	Im running WinXP Home and i uninstalled NAV04 a while ago. My first AV was NAV01, then NAV03, then NAV03 Pro, Then NAV04b, then NAV05 w while ago all were uninstalled when i no longer had internet.	Mr_Olympia (7727)
348335	2005-04-24 11:17:00	Im running WinXP Home and i uninstalled NAV04 a while ago . My first AV was NAV01, then NAV03, then NAV03 Pro, Then NAV04b, then NAV05 w while ago all were uninstalled when i no longer had internet . Ok, In that case it's likely that something from one of those installs is still hanging around . Did you check the CD you're installing from? It may be damaged or corrupted in some way . Try running Hijack This ( . download . com/HijackThis/3000-8022_4-10227353 . html" target="_blank">www . download . com) - it's a spyware and adware detection tool - and then post everything in the log file on here . The log will show what exactly is running on your system at present .	Aurealis_ (7897)
348336	2005-04-24 11:54:00	Heres what it reported Logfile of HijackThis v1 . 99 . 1 Scan saved at 10:46:16 p . m . , on 24/Apr/2005 Platform: Windows XP SP2 (WinNT 5 . 01 . 2600) MSIE: Internet Explorer v6 . 00 SP2 (6 . 00 . 2900 . 2180) Running processes: C:\WINDOWS\System32\smss . exe C:\WINDOWS\system32\winlogon . exe C:\WINDOWS\system32\services . exe C:\WINDOWS\system32\lsass . exe C:\WINDOWS\system32\svchost . exe C:\WINDOWS\System32\svchost . exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr . exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr . exe C:\WINDOWS\system32\spoolsv . exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm . exe C:\WINDOWS\system32\slserv . exe C:\WINDOWS\System32\ups . exe C:\WINDOWS\System32\Fast . exe C:\WINDOWS\Explorer . EXE C:\WINDOWS\system32\ctfmon . exe C:\WINDOWS\system32\igfxtray . exe C:\WINDOWS\System32\taskswitch . exe C:\WINDOWS\System32\fast . exe C:\WINDOWS\Mixer . exe C:\Program Files\Ahead\InCD\InCD . exe C:\Program Files\Common Files\Symantec Shared\ccApp . exe C:\Program Files\MSN Messenger\msnmsgr . exe C:\Documents and Settings\Toopi\cpu\FreeRAM XP Pro 1 . 40 . exe C:\Program Files\Windows Media Player\wmplayer . exe C:\WINDOWS\system32\slrundll . exe C:\Program Files\Internet Explorer\iexplore . exe C:\Program Files\MSN Apps\Updater\01 . 02 . 3000 . 1001\en-nz\msnappau . exe C:\Program Files\WellGet\WellGet . exe C:\Program Files\Internet Explorer\iexplore . exe C:\Documents and Settings\Toopi\My Documents\Recovery\HijackThis . exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www . kol . co . nz/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6 . 0\Reader\ActiveX\AcroIEHelper . dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper . dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01 . 02 . 3000 . 1002\en-xu\stmain . dll O2 - BHO: SafeIE Utility - {B5D4581D-ED6A-4905-A267-25BAF7BE79C1} - C:\WINDOWS\system32\safeie . dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01 . 02 . 3000 . 1001\en-us\msntb . dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01 . 02 . 3000 . 1001\en-us\msntb . dll O4 - HKLM\ . . \Run: [IgfxTray] C:\WINDOWS\system32\igfxtray . exe O4 - HKLM\ . . \Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch . exe O4 - HKLM\ . . \Run: [FastUser] C:\WINDOWS\System32\fast . exe O4 - HKLM\ . . \Run: [C-Media Mixer] Mixer . exe /startup O4 - HKLM\ . . \Run: [InCD] C:\Program Files\Ahead\InCD\InCD . exe O4 - HKLM\ . . \Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp . exe" O4 - HKLM\ . . \Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon . exe O4 - HKLM\ . . \RunOnce: [MyWebSearch bar Uninstall] rundll32 C:\PROGRA~1\UNINST~1 . DLL,O -3 O4 - HKCU\ . . \Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr . exe" /background O4 - HKCU\ . . \Run: [FreeRAM XP] "C:\Documents and Settings\Toopi\cpu\FreeRAM XP Pro 1 . 40 . exe" -win O4 - HKCU\ . . \Run: [ctfmon . exe] C:\WINDOWS\system32\ctfmon . exe O8 - Extra context menu item: &Download all by WellGet - C:\Program Files\WellGet\nxall . htm O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_All . htm O8 - Extra context menu item: Download by &WellGet - C:\Program Files\WellGet\nxcatch . htm O8 - Extra context menu item: Download by Re&Get Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_Link . htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava . dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava . dll O9 - Extra button: WellGet - {35980F6E-A258-4E50-953D-813BB8556899} - C:\Program Files\WellGet\WellGet . exe O9 - Extra button: ProRat V1 . 8 - {89999700-cba3-4071-b251-47cb894244cd} - C:\unzipped\ProRat_v1 . 8\ProRat . exe O9 - Extra 'Tools' menuitem: ProRat V1 . 8 - {89999700-cba3-4071-b251-47cb894244cd} - C:\unzipped\ProRat_v1 . 8\ProRat . exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs . exe (file missing) O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs . exe (file missing) O16 - DPF: morfit3dWorld - file://C:\Program Files\3DSTATE\3D Webmaker\3D Web Samples\Html\morfit3dWorld . cab O17 - HKLM\System\CCS\Services\Tcpip\ . . \{52A6B882-1A24-4EAB-B57B-9DA67D21874E}: NameServer = 202 . 150 . 96 . 1 202 . 150 . 96 . 2 O17 - HKLM\System\CS1\Services\Tcpip\ . . \{52A6B882-1A24-4EAB-B57B-9DA67D21874E}: NameServer = 202 . 150 . 96 . 1 202 . 150 . 96 . 2 O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc . dll O23 - Service: Apache2 - Unknown owner - C:\Program Files\Apache Group\Apache2\bin\Apache . exe" -k runservice (file missing) O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr . exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc . exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr . exe O23 - Service: HDD Temperature (HDDTService) - PalickSoft - C:\Program Files\Palick Soft\HDD Temperature\HDDTsvc . exe O23 - Service: MySql - Unknown owner - C:/Copy of mysql/bin/mysqld-max-nt . exe (file missing) O23 - Service: MySQL41 - Unknown owner - C:\Program . exe (file missing) O23 - Service: Remote Packet Capture Protocol v . 0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd . exe" -d -f "%ProgramFiles%\WinPcap\rpcapd . ini (file missing) O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv . exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc . exe .	Mr_Olympia (7727)
348337	2005-04-24 11:59:00	Ok, It appears that there are various Symantec processes still running. If you're comfortable doing so I recommend deleting anything from the registry that has symantec in its name, as well as shutting down all symantec processes using Task Manager [Press Ctrl+Alt+Del simultaneously to acess Task Manager] and then seeing if that gets you anywhere. I've been told that removing Symantec from your system can be impossible, but I don't believe that and nor should you.	Aurealis_ (7897)
348338	2005-04-24 12:28:00	O9 - Extra button: ProRat V1.8 - {89999700-cba3-4071-b251-47cb894244cd} - C:\unzipped\ProRat_v1.8\ProRat.exe O9 - Extra 'Tools' menuitem: ProRat V1.8 - {89999700-cba3-4071-b251-47cb894244cd} - C:\unzipped\ProRat_v1.8\ProRat.exeThis is rather interesting. Did you install ProRat yourself? You are aware that it is used to maliciously gain access to other people's computers after infecting them with a trojan? From your hijackthis log it looks like it has been unzipped and installed by the user. Care to explain?	Jen (38)
348339	2005-04-25 10:05:00	Hi Having similar problem you are talking about I used a little program from Symantic them selves . SYMClean did the the clean up job you need to do before reinstall . Here is a little more info: . symantec . com/SUPPORT/nsw . nsf/docid/2003033111445907?Open&src=&docid=2001074957656166&nsf=nsw . nsf&view=pfdocs&dtype=&prod=&ver=&osv=&osv_lvl=" target="_blank">service1 . symantec . com And here you can down load SYMClean Just click the little yellow box with the + sign on it with the words, How to obtain the latest version of SYMClean: . symantec . com/SUPPORT/sunset-c2002kb . nsf/9b60813077fffd2385256ee60055ac57/3cd619a91e20c57b85256edf00520f06?OpenDocument&ExpandSection=5&Src=bar_sch_nam#_Section5" target="_blank">service1 . symantec . com Its basicly a reg cleaner for what it leaves behind when you uninstall there products . Hope this helps . John .	John D (1571)
348340	2005-04-25 10:51:00	Now that is really helpful - I've had past problems trying to install Symantec progs and been impeded by the leftover stuff from Uninstalls. I'll go get it. Ta. TonyF	TonyF (246)
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