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Thread ID: 57098	2005-04-23 20:07:00	Internet Explorer Error	zock01 (7956)	Press F1

Post ID	Timestamp	Content	User
348033	2005-04-23 20:07:00	Having problems with internet explorer 6.0 SP1 w with Windows Me and have used the IE repair tool and have reinstalled IE twice. As soon as I try to launch I get the error below. It is strange I can back door lauch it from windows explorer though. I am currently running Norton Internet Security 2005, Adaware SE 1.05, Spybot and Stinger. Nothing has worked. Everytime a new window launches even after getting in through the back door it crashes. I am currently using Firefox but would like to make repairs. I have also included a hijack this log below IEXPLORE caused an invalid page fault in module KERNEL32.DLL at 019f:bff77b43. Registers: EAX=c002fa58 CS=019f EIP=bff77b43 EFLGS=00010212 EBX=00000000 SS=01a7 ESP=0054ff58 EBP=00550064 ECX=81c00e28 DS=01a7 ESI=00000105 FS=1867 EDX=81c04270 ES=01a7 EDI=81c0426c GS=0000 Bytes at CS:EIP: 53 56 a1 20 bd fb bf 57 8b 71 40 66 c7 45 fc 00 Stack dump Logfile of HijackThis v1.99.1 Scan saved at 9:30:53 AM, on 04/23/2005 Platform: Windows ME (Win9x 4.90.3000) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\mmtask.tsk C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\MSTASK.EXE C:\WINDOWS\SYSTEM\SSDPSRV.EXE C:\WINDOWS\SYSTEM\ATI2EVXX.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE C:\PROGRAM FILES\NORTON INTERNET SECURITY\ISSVC.EXE C:\WINDOWS\EXPLORER.EXE C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE C:\WINDOWS\TASKMON.EXE C:\WINDOWS\SYSTEM\ATIPTAXX.EXE C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE C:\WINDOWS\LOADQM.EXE C:\PROGRAM FILES\BILLP STUDIOS\WINPATROL\WINPATROL.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\WINDOWS\SYSTEM\SPOOL32.EXE C:\MY DOCUMENTS\DOWNLOADS\HIJACKTHIS.EXE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = red.clientapps.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = red.clientapps.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = red.clientapps.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = red.clientapps.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = red.clientapps.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Roadrunner R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = ;localhost;<local> O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0. DLL O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: & Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_3_12_0. DLL O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe O4 - HKLM\..\Run: [LoadQM] loadqm.exe O4 - HKLM\..\Run: [WinPatrol] C:\PROGRAM FILES\BILLP STUDIOS\WINPATROL\winpatrol.exe O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\CCAPP.EXE O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~2\SNDMON.EXE O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" O4 - HKLM\..\RunServices: [ccProxy] C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE O4 - HKLM\..\RunServices: [ISSVC] "C:\Program Files\Norton Internet Security\ISSVC.exe" O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe O4 - Startup: PowerReg SchedulerV2.exe O4 - User Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe O4 - User Startup: PowerReg SchedulerV2.exe O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O8 - Extra context menu item: & Yahoo! Search - file:///C:\Program Files\ Yahoo! \Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\ Yahoo! \Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\ Yahoo! \Common/ycdict.htm O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra button: Dell Home - {EE117DAA-A30B-40FC-945C-38AE1B80C1FA} - http://www.dellnet.com (file missing) (HKCU) O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU) O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - aolcc.aol.com O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - www-secure.symantec.com O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - download.mcafee.com O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - security.symantec.com O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - www.pandasoftware.com O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - a840.g.akamai.net O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - security.symantec.com O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - security.symantec.com O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker) - fdl.msn.com O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - www.installengine.com O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - us.dl1.yimg.com O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - support.dell.com O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - activation.rr.com O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - fdl.msn.com O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - pcpitstop.com O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - us.dl1.yimg.com O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} ( Yahoo! Webcam Upload Wrapper) - chat.yahoo.com O16 - DPF: {BDD2F926-8158-4F62-9E0D-B3B75FD1F07F} (McObjectFactory Class) - download.mcafee.com O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - www.symantec.com O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - www.symantec.com O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - www.pcpitstop.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com Any help would be greatly appreciated	zock01 (7956)
348034	2005-04-23 20:37:00	disable norton internet security temporarily and then enable the windows firewall......then try to use IE.......	drcspy (146)
348035	2005-04-23 20:50:00	Unfortunately I am on Windows Me (Dell 4100) instead of XP but have tired disabling and even removing NIS 2005 with no change. Upgrading to XP may be the answer but I have software that will not run in XP. One extra piece of the puzzle I am running a Netgear FR 114 Firewall Router. Have disconnected it with no change. Thanks for working on my problem	zock01 (7956)
348036	2005-04-23 21:42:00	Have a look thru this page to find a fix. aumha.org hth	johnboy (217)
348037	2005-04-24 17:54:00	You are not going to believe this but I uninstalled Norton System Works 2003 (was looking through my error log) and then got an IE error message that it was yahoo tool bar. I unintalled Yahoo tool bar and everything is OK. What a nightmare thanks for your help. Do you think it is safe to reinstall Norton System Works 2003 with Norton Internet Security 2005? Thanks again for your help	zock01 (7956)
348038	2005-04-25 03:04:00	Do you think it is safe to reinstall Norton System Works 2003 with Norton Internet Security 2005? You should be fine but you could install just the Internet Security first and see how you go for a few days before installing System Works.	FoxyMX (5)
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