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| Thread ID: 57270 | 2005-04-28 04:30:00 | DVD Combo Drive RMA not accepted - options? | vapo (5203) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 349797 | 2005-04-29 03:43:00 | Does your brother smoke? There's no other easy way the lens could get "dirty". The CD lens cleaners are sold because people know (knew) that it was sometimes necessary to clean floppy disk drive heads. FD heads rub against the disk, so could accumulate oxide (until the disk coatings were improved). CD lenses don't touch the CD. They've agreed to take it back. Don't try to "fix" it now. A decent cleaning CD will cost you nearly half the cost of a new drive. If they find debris from a cheap and nasty cleaning CD inside it they wonder what you have been doing. ;) If you break the seals to open the drive so you can clean the lens manually, they are unlikely to feel like giving you a new one. :( |
Graham L (2) | ||
| 349798 | 2005-04-29 03:52:00 | Ahh no smoking. :p Thanks Graham, I was just going to use one of those $10 cleaner CDs but it sounds like a waste of time and I can't find it anyway. :) | vapo (5203) | ||
| 349799 | 2005-05-06 05:04:00 | Got a reply back from Ascent today: Our technician has tested your drive and it seems to be working ok. We've done a bit of research into the particular fault and apparently it is a known problem for this drive. Please see the link below for the forum: club.aopen.com.tw Unfortunately we cannot replace your 1 x AOpen COM-5232, 52R/52W/32RW/16DVD, Internal, IDE, Black, OEM as it has tested fine. It seems the problem is a common restriction to the performance of the drive. I understand from your email that you had been having trouble with this from the beginning, if you had contacted us soon after purchase we could have accepted it back for a credit/refund. However, one year has passed and the warranty is now expired. Your drive still works, just with the restrictions known to the model. Therefore I will be shipping your item direct to you next week, the address we have on file is as follows: Please advise me if this is incorrect before the end of Monday. I'm very sorry I was unable to arrange for a suitable replacement for you. Please let me know if you have any questions regarding this. I actually read that link before when I was searching for a solution. I wasn't too worried about the games not working well but more the fact it wasn't reading CDs/DVDs properly, even CD-Rs/DVD-Rs. I wonder if they tested for that thoroughly? Like installing some large piece of software off it, exploring CD and opening random files, play a DVD movie, burn a test cd maybe? I have tried the drive in two of our computers here even on fresh installs of windows and it just causes it to lock up all the time. Seems weird they are not getting the same problems. Why do you think that is? I reckon they are just denying it so they don't have to fork out for a new drive. If it gets sent back the only place for it will be the trash. :( |
vapo (5203) | ||
| 349800 | 2005-05-06 05:36:00 | Is the latest firmware 1.06 on it? Or can it be installed? download.aopen.com.tw Or you could try this. Well it says MS games, BUT others might work properly. www.microsoft.com Does it have this prob, with the main user or other users (if any). |
Speedy Gonzales (78) | ||
| 349801 | 2005-05-06 06:22:00 | Is the latest firmware 1.06 on it? Or can it be installed? I tried the latest BIOS before I sent it off, didn't appear to do anything. The version we have is the non-pro version. www.microsoft.com Thanks, I have bookmarked the link and will try it if they send it back. Though it doesn't explain why it has trouble reading various other DVDs/CDs. |
vapo (5203) | ||
| 349802 | 2005-05-06 07:16:00 | So its a 1 sheep writer. Buy a Liteon - as a 2 sheep writer it will have no problems reading anything. | pctek (84) | ||
| 349803 | 2005-05-06 07:42:00 | Yeah at $80 for another combo drive. Which might die after another year, then I'll have to buy another one and another one and another one... I tell you I put my other drive in his computer so he would have something to use while the Aopen is getting RMAd and that's running fine. I think that narrows it down to the Aopen being the problem. |
vapo (5203) | ||
| 349804 | 2005-05-06 08:42:00 | I was going to ask this earlier.. RMA means? (This acronym escapes me). As for Liteon, my partner has one (CDRW) and has had it for two and a half years. She also has teenagers who have no qualms mistreating it. And yet it plays on :D |
Myth (110) | ||
| 349805 | 2005-05-06 08:50:00 | I was going to ask this earlier.. RMA means?It means in this context "Return Material Authorization". You can read more here (www.auditmypc.com) - interesting site as well, it displayed my internal IP addy and I sit behind a router running NAT :xmouth: | Jen (38) | ||
| 349806 | 2005-05-06 11:34:00 | Yeah at $80 for another combo drive. Which might die after another year, then I'll have to buy another one and another one and another one... Buy a good quality one to begin with. If you want more than 1 year warranty buy an ASUS. But the Liteon is better as far as copy protection reading goes... |
pctek (84) | ||
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