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Thread ID: 57869 2005-05-14 23:58:00 A big thanks to Xtra Zippity (58) Press F1
Post ID Timestamp Content User
355203 2005-05-14 23:58:00 I spent a couple of hours yesterday helping a friend install broadband and setting up additional email "aliases" on his PC.

Being a bit of a dummy, I needed to phone the Xtra Help Desk three times for advise and set up parameters. The response I got from them each time was nothing short of brilliant.

A big bouquet and thanks to the guys who were manning the Help Desk last night :) :) :)
Zippity (58)
355204 2005-05-15 00:38:00 Are you sure it was Xtra? JJJJJ (528)
355205 2005-05-15 00:44:00 Are you sure it was Xtra?
Yea It dosent sound like them
sambaird (47)
355206 2005-05-15 01:52:00 Could be someone in India.... :D Renmoo (66)
355207 2005-05-15 02:03:00 well its good to hear the nice stories insread of the usual bad ones, but i guess in a help forum you are only going to hear about the problems, and not the countless good help they get no complaints about. plod (107)
355208 2005-05-15 02:13:00 Previously, I have always been a knocker of both Telecom and Xtra :( :(

Yesterday I ate humble pie - 3 times!! :D

All 3 calls were answered within 10 seconds.

Full credit where credit is due, and I'm an Ihug user.
Zippity (58)
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