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| Thread ID: 57933 | 2005-05-16 22:20:00 | intranet query | workingmum (8134) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 355761 | 2005-05-16 22:20:00 | Good morning. I have been asked if the following can be done (this is a direct quote from an email I received). "Could we create a page on the intranet where these staff can post all of their unanswered questions, and then access/answer them? (Actually, it might be useful for these guys if we can also incorporate FAQs (which we do know the answers to), which can also be added to.)" I administer an Intranet but I have no idea if the above request is possible. Can anyone help, please? Thanks. | workingmum (8134) | ||
| 355762 | 2005-05-16 22:26:00 | if i remember correctly pc world did a article on this some time ago. basicly you just make a local web sever. i'm sure the server/web geeks here will give you details :) |
tweak'e (69) | ||
| 355763 | 2005-05-19 11:35:00 | Good morning. I have been asked if the following can be done (this is a direct quote from an email I received). "Could we create a page on the intranet where these staff can post all of their unanswered questions, and then access/answer them? (Actually, it might be useful for these guys if we can also incorporate FAQs (which we do know the answers to), which can also be added to.)" I administer an Intranet but I have no idea if the above request is possible. Can anyone help, please? Thanks. For that you're looking at a bulletin board system, blackboard, forum of some kind or similar solution. You might also like to consider a content management system, or a Wiki, or a combination of the above. That way you can convert your existing intranet to a dynamic system as well as cater for the above requirement, effectively killing two birds with one stone. Basically, audit and analyse your existing systems, compare to a list of your requirements (needs), then consider a wishlist (wants) and then choose a solution that fills the gap best. For example, at my work I am working on a project to convert a several hundred page static intranet knowledgebase to a wiki. The justification being that the content in a knowledgebase is dynamic (constantly changing and evolving) but the delivery system is static (simple html pages served up from an old NT4/IIS box and interlinked) and the issue is that this brings about content and navigation decay, inconsistencies and ultimately user frustration. Oh and not being searchable sucks too. So a department of 60 odd people suffering a 7 year old system isnt really acceptable. So our needs were: *Consistency of content *Consistency of layout and colours (CSS based) and to a lesser extent, a fresh layout/colour scheme *Easy to use (fool/managerproof) *Easy to edit content *Change control *Search functionality *Flat navigational structure as apposed to heavily nested structure (eg you should be able to find what you want within 3 clicks) *Database driven *Modular (features can be added or removed as required) *Reliable. Our current Intranet, though hideous, has remarkable uptime *and a few other bits and bobs... So a Wiki fits the bill and more - and so far the development version is kicking some serious arse and taking numbers. As I explained to management - if it's good enough to power and store the knowledge of an encyclopaedia (wikipedia.org), then it'll be good enough for our knowledgebase. You however might not find a wiki neccessary for your needs, if you're talking about an office of 3 people, then it's overkill, so take that into account. Either way, you're going to want a dynamic database driven system of some kind, and if you feel that's out of your league, get a webdev consultant in. Not doing it properly from the outset has proven costly for my department in terms of lost productivity and employee stress. The implications might be different for you, but try to think mid to long term. Had my company not been cheap and got someone familiar with webdev in to do it once, do it right, oh and kept manglement well clear of the majority of the decision making, I wouldnt be stuck where I am, in meetings constantly selling the idea to management, eating catered food and generally having a good time in the process ;) |
whetu (237) | ||
| 355764 | 2005-05-19 11:56:00 | I wouldnt be stuck where I am, in meetings constantly selling the idea to management, eating catered food and generally having a good time in the process ;) The "eating catered food" bit sounds nice !! Sadly, the days of flash lunches/dinners on the expense a/c have slipped recently ... Pity. Cheers Tony |
TonyF (246) | ||
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