| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 58161 | 2005-05-23 06:27:00 | NZPost killed my Hard Drive ! | Willuknight (6541) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 357716 | 2005-05-23 06:27:00 | 1) HD gets bought brand new, and sent down to my via a friend . Arrives in perfect working order 2) I send HD to my friend (Jim) on the west coast via NZ post, in the same packaging 3) He gets it, and his computer takes 10 minutes to load, and it won't detect the data . Neither will it format . Then he gets his boss to try it (he works at a pc store) and he couldn't get it working . Jim also said that he couldn't here any noise comming from the drive on start up or at any time . 4) Ring up NZP, they tell him to bring the packaging in and they'll sort it out in 2 or 3 weeks 5) Jim takes in the packaging and they tell him that there is no proof that the Hard Drive was damaged at all . The guy said there was no point in bringing in the hd . I rang up NZpost and they said that once its been assessed, thats the end of the story . . . ----------------------------------- Now the HD is covered by Warrenty (I bought it from Super Cheap in November) and it was working in perfect order, right up untill march, where i sent it to my friend . As soon as he tries it, it doesn't work . . . . Now how can a perfectly working hard drvie STOP working, simply by being sent via post, IF it WASN'T damaged via transit ???? I could contact Super Cheap and try and get a refund through there, HOWEVER i feel that it was NZPost's fault, and possibly if Segate looked at it, it might be impact damage, thus negating their need to refund it . . . . HELP!!! I can't afford a $100 loss, nor the replacement of an 80gb HD . No i don't have insurance . It was a Segate 80gb drive Was sent via the standard $3 . 50 postage, with the same packing material that it arrived (saftly) from Auckland with . Packing was a large box, with wrapping paper and massive sponges, of which the HD sat securely in the middle . If anyone has any suggestions, PLEASE post them ! Thankyou! |
Willuknight (6541) | ||
| 357717 | 2005-05-23 06:55:00 | The simple solution is to return it (in proper packaging) back to Super Cheap for a refund . No point even trying to explain it to NZ Post (was it marked fragile by the way?) . It could have been a coincidence . I assume that you have inspected it (the drive) visually for signs of damage and have seen none . There was something on TV where they looked at the shocks that had been applied to various items sent with various courier companies and many had been obviously thrown or dropped . But why try and complicate things . . . |
gibler (49) | ||
| 357718 | 2005-05-23 07:37:00 | RUN THE seagate diagnostic on it ........... | drcspy (146) | ||
| 357719 | 2005-05-23 08:16:00 | My hardrive was damaged by NZ post too.. I would rather you give the harddrive to your friend. You should perhaps like have 5 layers of bubble wrap next time u post the harddrive.NZ post like to chuck your parcels around! |
Ninjabear (2948) | ||
| 357720 | 2005-05-23 09:16:00 | Depending on the size of the data, perhaps try less vunerable storage; USB Drive, DVD-RW/CD-RW etc... | Agent_24 (57) | ||
| 357721 | 2005-05-23 09:40:00 | Well i'm going to follow various suggestions and RMA . I have to say i am extreamly disapointed with NZ post, and i doubt i will be sending a HD via them again, they are obviously not to be trusted..... Ringing up and having them tell you the equvilent of "stuff off, we don't care" is not good customer service... If i ever did send a hd again, i think i'd use Fastways or go down to the post office and get a written gaurentee of safty... If it can be posted safely from Auckland to Invercargill, then i should be able to post it in the same packaging with out any problems. |
Willuknight (6541) | ||
| 357722 | 2005-05-23 10:42:00 | You could go to a NZ post shop and enquire there taking the drive and the packaging? Or did you only ring them up? Hard drives are made to withstand a fair bit of shock. Check the specs for the drive on the Seagate website. As drcspy says, it would be wise to run the seagate disk diagnostic on it. I can bet they'll do that if you send it back under warranty, so best to be sure it's dead. Good luck. :) |
vapo (5203) | ||
| 357723 | 2005-05-23 10:52:00 | How did you package it when you posted it? Did you send it by courier, or did you "post" it as in using mail? | somebody (208) | ||
| 357724 | 2005-05-23 12:09:00 | I rang up NZpost and they said that once its been assessed, thats the end of the story... ----------------------------------- Was sent via the standard $3.50 postage, with the same packing material that it arrived (saftly) from Auckland with. Packing was a large box, with wrapping paper and massive sponges, of which the HD sat securely in the middle. If it was packed in sponges there is no way NZ Post could hurt it, even if they played football with it. Sounds like it just up and died so do a warranty claim. No need to get wound up or blame anybody. HDDs die every day so there's no real need to seek any further explanation. I wouldn't mention that you sent it on holiday though, they might try to use that as an out. Cheers Billy 8-{) |
Billy T (70) | ||
| 357725 | 2005-05-23 20:56:00 | Sounds like it just up and died so do a warranty claim. No need to get wound up or blame anybody. HDDs die every day so there's no real need to seek any further explanation.I would also check the Seagate site ... chances are high your model harddrive has at least a 3 year and up to 5 year warranty ... more ammo for the return to shop | Myth (110) | ||
| 1 2 3 4 | |||||