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Thread ID: 138231	2014-10-26 22:43:00	Yosemite woes	Beemer (6956)	Press F1

Post ID	Timestamp	Content	User
1386847	2014-10-26 22:43:00	I've got a 27" iMac (2.7GHz Intel Core i5) that had been running Mountain Lion. For some strange reason I took Apple's advice last week and upgraded to Yosemite. As soon as it finished loading I regretted it as I don't like the interface plus it has made my computer very slow. Every time I start it I get a status bar like after a recovery mode start, and loading web pages takes some time too. We live in the country so our broadband has never been all that fast, but it's pathetic now. I've had about half a dozen freezes and crashes in Word, especially when copying and pasting from one document to another, and the text seems slightly blurry no matter what I am in - Word, Safari or Outlook. On top of this, it won't let me update iMovie or iPhoto, saying the apps couldn't be updated as they were purchased by another user or had been cancelled or refunded. These were apps which were on my computer when I bought it, so that's not applicable. I tried Googling for help and was told those apps would be in the App Store purchases section so I could 'buy' them again (without charge) but the only thing in my purchases field now is Yosemite, Mountain Lion and Lion. I thought I could perhaps go in and download Mountain Lion again and get rid of Yosemite, but when I tried, after several hours I got a message telling me the version was too old and could not be downloaded. I contacted Apple by email to see if they could help me update my apps and also revert to Mountain Lion, and a couple of days later got an email telling me to ring the support line. I emailed back to ask if there was any charge (I had found an online page that said it was $130NZ per hour!) and got another email today to say they had no idea if I would be charged or if it would come under the free support offered to Apple owners, that I would have to ring the support line to find out. Before I ring, and possibly be asked to fork out several hundred dollars, can anyone offer any advice? I live in Levin and there are no dedicated Mac dealers (or computer repairers who deal in Macs) locally, otherwise I'd contact them. Is it possible to revert to Mountain Lion without having to pay $25 or so to download it? And will this allow me to update my apps if I do? If I do download Mountain Lion, will it get rid of Yosemite or not?	Beemer (6956)
1386848	2014-10-26 22:52:00	Dont know if this will be of any help -- But does it come with the recovery Partition ? it should have the original OS there. Have a read of www.macissues.com OR did you get recovery/ Install DVD's when you purchased it ? Failing the above, maybe one of the MAC users here will have some actual working suggestions. :2cents: If you have to buy it again, then Apple NZ can supply store.apple.com its only $25	wainuitech (129)
1386849	2014-10-26 23:15:00	Thanks, I had tried that, but no joy. I found an online help page that told me how to reinstall the earlier operating system, but when I tried, it either showed 'paused' and there was no way of getting it to start again, or it appeared to be downloading (left for several hours and all looked good) but then I got a message to say the download could not be completed because the operating system was too old or something like that. I had Lion (from memory) on the computer when I bought it several years ago, but it was about the time Mountain Lion was coming out so I was able to upgrade for free within three months. I've been more than happy with that operating system since then, so god knows why I decided to upgrade to Yosemite without Googling it to see if there were any problems first! Now my internet speed is reminiscent of my dial-up days and even opening Word takes forever. I've had laser eye surgery and had the computer set up perfectly but now everything is slightly blurry and I don't like the new task bar or menu bars. I've had trouble uploading photos to Facebook too, and yesterday I had to update Java before I could use Photoshop. I really just want to go back to Mountain Lion and if paying $25 to download it again will allow me to do so, I'd be rapt. But I want to know if I DO download Mountain Lion that it will override (i.e., get rid of) Yosemite and take me back to what I had before.	Beemer (6956)
1386850	2014-10-27 00:15:00	Well, bugger, it appears I am stuck with Yosemite. I just rang Apple and the only way I could revert to Mountain Lion is if I could do a restore from backup with Time Machine. Unfortunately that isn't an option because a few months ago we had an electrical surge when a neighbour was trying to disconnect power to his garage and it fried my external hard drive. I had to replace it and paid a guy to recover my files. He was able to do that, but the first time Time Machine asked to do a backup, I got a message to say it would erase my external hard drive so I turned it off. I had been meaning to buy a second external hard drive to back up Time Machine too, but hadn't got around to it. The only advice the woman from Apple could give me was to reinstall Yosemite as that would hopefully allow my apps to be updated, plus it should resolve the speed issues. Here's hoping, but I am gutted as I loathe the new OS and wish I'd never upgraded!	Beemer (6956)
1386851	2014-10-27 03:24:00	I think you just need to give it a chance, it's not really that much different. If the slowness is an issue take it to someone to install an SSD drive.	Alex B (15479)
1386852	2014-10-27 03:36:00	Just found an article that may help. According to it, if I read it right you can re-install the recovery partition for the OS version you had originally. Then I'd suspect run a recovery ?musings.silvertooth.us If the slowness is an issue take it to someone to install an SSD drive. All good and well, but why should a Computer owner (no matter what OS, MAC/Windows or Linux) have to upgrade hardware when its not needed simply because the OS upgrade / install has gone wrong ?	wainuitech (129)
1386853	2014-10-27 04:07:00	Thanks for that - it looks rather technical for a non-technical person like me, so I'd probably have to get someone to help me with it. I did find instructions online for how to restore the original operating system, but it didn't work, and the woman from Apple I spoke to said as I now have Yosemite on my Mac, I can't download and install an earlier OS (I had tried, but got a message telling me the OS version was too old to be installed). She said the only way to do it would be to restore my Mac from a Time Machine backup. As mentioned in my earlier post, the loss of my hard drive a few months ago has scuppered that, because I haven't done a Time Machine back up since I got the new external hard drive. This is due to the fact the guy who recovered my files from the dead hard drive formatted it before he gave it to me and when I tried to do a Time Machine backup I got a message asking me if I wanted to erase the hard drive. I had meant to get a second hard drive so I could do backups to that, but hadn't got around to it unfortunately. I'm not sure if the guy who recovered my files would be able to somehow restore the Time Machine backup from my fried hard drive - he's not a Mac expert, although he's very good with computer repairs and recovering lost files, etc. As for installing an SSD drive (which I had to Google to discover what it was - I'm a computer user, not a technical wizard!), I'm with waunuitech - why should I have to buy something to fix a problem caused by an Apple upgrade? The reinstall has finished so I'll see how fast (or not) the computer is and whether it's fixed any other things I didn't like. The blurry display seems the same, so I very much doubt I'm going to suddenly fall in love with Yosemite. And it certainly hasn't fixed the app update situation, I am still getting a message telling me "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."	Beemer (6956)
1386854	2014-10-27 04:32:00	I tried looking in the ‘purchases’ section of the App Store and it had iMovie and iPhoto at the top under a heading that says ‘You have 2 apps to accept’. (The other day this was not appearing, only the operating systems were listed in purchases.) Underneath it said “To receive future updates, the bundled applications iMovie and iPhoto will be assigned to your Apple ID. A unique hardware identifier from your computer must be sent to Apple to verify eligibility.” Next to it was an ‘accept’ button, which I clicked. It took me to an Apple ID log-in box that was already populated with my Apple ID. I entered my password and the box disappeared, then nothing happened. I tried clicking on the ‘accept’ button again, but all that happens is the Apple ID log-in box appears again. I’ve tried entering my password several times but nothing happens. I thought perhaps it would then start updating automatically but no, it doesn’t. I then went to the update page and tried updating those two apps, but get the same "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled” message. I am starting to get a little peeved to say the least!	Beemer (6956)
1386855	2014-10-27 04:41:00	Dont give up yet ;) As I mentioned in post#2 "maybe one of the MAC users here will have some actual working suggestions" :) (highlighted on purpose-- comments are a dime a dozen)	wainuitech (129)
1386856	2014-10-27 05:17:00	The slowness fri, a new install can be caused be spotlight indexing. This goes away after a while	plod (107)
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