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Thread ID: 136881	2014-04-26 03:32:00	CGA returns: packaging?	Chilling_Silence (9)	PC World Chat

Post ID	Timestamp	Content	User
1373460	2014-04-26 03:32:00	Hi all, So I bought a UPS. Problem is this one shuts down after exactly 5 minutes of being on battery. It shouldn't, I can power it off then back on again and it'll run for another 5 mins, and it'll keep doing this for over 3 hours. Took it back to PBTech, they tried telling me that's normal (BS that's normal!). Then they're trying to wrangle their way outta it coz I only have the box, the CD that came with it, the UPS itself and the power cable, but not the styrofoam packaging for inside the box. I'm not seeing anything specifically in here about them charging a restocking fee because the packaging is missing, or whatever, based on the CGA. Anybody had any experience in this? Cheers Chill.	Chilling_Silence (9)
1373461	2014-04-26 03:55:00	Took it back to PBTech, they tried telling me that's normal (BS that's normal!). Then they're trying to wrangle their way outta it. Wondered how long it would take before you struck that. They do this sort of thing all the time, right from when they very first opened, the very first store. Nothing has indicated they have changed any since. I suggest you see the manager, make noises about CGA, bring up the Disputes Tribunal and watch them co-operate.	pctek (84)
1373462	2014-04-26 04:31:00	Two things; 1.Whats the Make and model of UPS ? Sure its not a power Setting in the Computer turning it off, 5 minutes sounds like a default time for a power shutdown. 2. The packaging is a load of BS, some places say you have to have the original packaging, but this is generally only because some people cant package something to save themselves :) , and being in the original packaging assures that it can travel without being damaged. Example, Samsung warranty wording says it all really Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. Normally when I sell Computers I suggest to people to keep the motherboard box. While its not essential its always handy if having to do a RMA claim, AND I always put any paid software licenses CD/DVD's in there as well, that way they know where they are. As for the CGA, they state Can the trader reduce my refund because I cannot return the goods in their original packaging? No. The Act entitles you to a refund of the amount you paid. In our view it is reasonable that packaging might be broken or thrown away before a fault is discovered	wainuitech (129)
1373463	2014-04-26 04:51:00	Is it a cheap UPS? Low end UPSes often don't have adequate cooling or a big enough transformer to run indefinitely, so battery capacity means nothing, it will auto-shutdown after a specified time or when it gets too hot.	Agent_24 (57)
1373464	2014-04-26 06:55:00	There was no mention anywhere of the shut-off though. Definitely not the PC, happens if I have a Cellphone charger as the only thing done, or a router too...	Chilling_Silence (9)
1373465	2014-04-26 07:28:00	As asked before :p ---- 1.Whats the Make and model of UPS ?	wainuitech (129)
1373466	2014-04-26 08:54:00	Pass, took it back, they have it there to Henderson but they're now discussing with the Penrose branch (Main branch) how they're gonna handle it. Some el-cheapo brand...	Chilling_Silence (9)
1373467	2014-04-26 20:07:00	they have it there to Henderson but they're now discussing with the Penrose branch (Main branch) how they're gonna handle it . When they first opened I made the mistake of buying something off them . When I took it back (wasn't a fault, it was a incorrect description) he lost his english . It took until Disputes was actually filed before he rang me and agreed to replace it . Sudden english skills there too . . . . . While he did it, he ranted on and on about how unfair it was and what a ***** I was . As I said, nothing has changed since, have seen others get the same kind of result over and over . . . .	pctek (84)
1373468	2014-04-26 21:39:00	I always kep all my packaging for the first 12 months just in case. Yep PBTech is great at selling things but if there's a problem they don't want to know you from my experience...	paulw (1826)
1373469	2014-04-27 01:38:00	I've actually got a dealers account with them , BUT never use it because they dont honor the actual REAL warranties. Once I asked why did they only put a 1 year warranty for example on some components ( gigabyte and ASUS Motherboards) when in fact they have 3 Year by the manufacture ? The reply was -- We put 1 year, if you want the other 2 years, if theres a problem YOU need to contact the manufactures directly --- :horrified Errrrr NO, you are the supplier -- Well thats how it is ! Never been back since :groan:	wainuitech (129)
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