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| Thread ID: 151026 | 2022-12-10 02:09:00 | A Happy Story of Customer Service. | piroska (17583) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1489610 | 2022-12-10 02:09:00 | Some time ago I had an issue with a shower cubicle I bought at Mitre10. Not their fault, manufacturer problem. I did get some replacement parts and not a lot of joy the first time I went in, but fast forwarding to 18 months later, my second complaint was noted and someone would call. Another staff member did, said she understood the issue and said she'd pass it to a more senior staff member to see what could be done after checking with their suppliers etc. Today that senior person rang me. They can't help, the supplier is unable to supply anything useful to fix it so...Mitre10 will refund me the entire original price but also he followed up and found a repair firm who says they may be able to help, not with bought parts, but a kind of rebuild. As Mitre10 said, the refund more than covers any cost this would entail. So a happy story for once. Good on them, I can't fault the trouble they went to, the time they spent on finding a solution and their followup with me. And yep I will ring this repair guy too. |
piroska (17583) | ||
| 1489611 | 2022-12-10 03:34:00 | Which is why I go to Mitre 10 for service, or large purchases, and Bunnings for a $5 pack of screws or duct tape. And why I use Air NZ and not Jetstar. They all do the same thing, but wait till summat goes wrong ... |
allblack (6574) | ||
| 1489612 | 2022-12-10 05:14:00 | Agree allblack! Ken ) |
kenj (9738) | ||
| 1489613 | 2022-12-10 07:27:00 | It might seem hard to believe, but Bunnings sold me tap washers that disintegrate on contact with.... water. So I had some issues with nasty plastic valve jumpers breaking (also a Bunnings purchase) (beware the blue jumpers with light blue seals), so went and got some brass jumpers, which were pre-installed with this incredible disintegrating valve face (which is deep green when new, light blue after contact with water for any duration). One of the disintegrating seals was on a hot tap. Took 36 hours for the hot water cylinder to catch up all the lost energy on that one. Another one was on the tap to the toilet cistern. A chunk of the crumbling valve face went through the pipe into the float mech for the cistern, where it got caught and pressed a dent into the float seals face... so yet another bit of gear wrecked thanks to Bunnings total lack of quality control. |
Paul.Cov (425) | ||
| 1489614 | 2022-12-10 20:04:00 | It might seem hard to believe, but Bunnings sold me tap washers that disintegrate on contact with.... water. So I had some issues with nasty plastic valve jumpers breaking (also a Bunnings purchase) (beware the blue jumpers with light blue seals), so went and got some brass jumpers, which were pre-installed with this incredible disintegrating valve face (which is deep green when new, light blue after contact with water for any duration). One of the disintegrating seals was on a hot tap. Took 36 hours for the hot water cylinder to catch up all the lost energy on that one. Another one was on the tap to the toilet cistern. A chunk of the crumbling valve face went through the pipe into the float mech for the cistern, where it got caught and pressed a dent into the float seals face... so yet another bit of gear wrecked thanks to Bunnings total lack of quality control. I'll explain. The shower I bought has sliding doors. They open on rollers. www.lennoxbathroom.co.nz The rollers have stainless screws but not stainless er..washers? in the middle. They rust. When they rust, the doors seize. I got replacements, they lasted a few weeks. I tried various other places myself, online, and from the UK even. STainless they said. Well, um, perhaps, some of it...not that washer bit in the centre. All I can do is replace the cubicle with an open door one, although the small space is why I thought of sliding doors. This is what Mitre10 investigated, if they could find, even just the actual wheels, from anywhere, anyone, that have a stainless centre. And apparently not. How mad is that, you'd think anything for kitchens or bathrooms would be 100% stainless. It's not the store, it's whoever makes these things., All made in same factory perhaps? |
piroska (17583) | ||
| 1489615 | 2022-12-10 20:27:00 | "Made in China" ? | zqwerty (97) | ||
| 1489616 | 2022-12-10 21:11:00 | I thought, "That's unusual. Piroska has something positive to say." Very well done. I'm impressed.:thumbs: | Roscoe (6288) | ||
| 1489617 | 2022-12-11 01:25:00 | "Made in China" ? Most things are these days. Although perhaps not Foxconn, that might be moving to India or Vietnam according to Apple. |
piroska (17583) | ||
| 1489618 | 2022-12-11 07:56:00 | Would smothering the washers in plumbers grease extend their lifespan? Can you disassemble and source genuine stainless washers anywhere? | Paul.Cov (425) | ||
| 1489619 | 2022-12-11 19:46:00 | Would smothering the washers in plumbers grease extend their lifespan? Can you disassemble and source genuine stainless washers anywhere? No. And grease leaves a hell of a mess all over the doors (it was tried). Ditto CRC. No idea about disassembly, I shall leave it to the fix it guy Mitre10 recommended. I have seen nylon wheels on the net, if he can swap them over, good, I'm not going to spend ages searching for the right size, shape etc and figure out how to make them fit onto the rest of it, I hate being a plumber. |
piroska (17583) | ||
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